We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1135 results
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Decision Reference DRN0168660
3 Feb 2020 Moneybarn No. 1 Limited UpheldBanking and creditComplaintMr D and Mrs G complain that Moneybarn No. 1 Limited refused to let them reject a faulty car.BackgroundIn May 2016 Mr D and Mrs G acquired second hand car costing £8,999 funded by a conditional sale agreement with Moneybarn and a deposit of £529. It was some two years old and had ... (3 pages)View decision -
Decision Reference DRN-1249672
21 Jan 2020 Moneyback Limited Not upheldClaims ManagementDRN-1249672 The complaintMr and Mrs H are unhappy Moneyback Limited has charged a fee for their mis-sold payment protection insurance (PPI) claim. What happenedIn March 2019, Mr and Mrs H said they spoke to an agent of Moneyback about making PPI claims. Mr and Mrs H said they specifically ... (2 pages)View decision -
Decision Reference DRN9742501
21 Jan 2020 Moneybarn No. 1 Limited UpheldBanking and creditMiss W complains that a car that was supplied to her under a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality.backgroundA used car was supplied to Miss W under a conditional sale agreement with Moneybarn that she electronically signed in June 2018. The... (3 pages)View decision -
Decision Reference DRN3393424
17 Jan 2020 Moneybarn No. 1 Limited UpheldBanking and creditMrs S complains about a car supplied to her under a conditional sale agreement with Moneybarn No. 1 Limited (‘Moneybarn’). backgroundMrs S was supplied with a used car in November 2017 having entered into a conditional sale agreement to finance the cash price of £4,000. In August 2018 Mrs ... (2 pages)View decision -
Decision Reference DRN0773603
10 Jan 2020 Moneybarn No. 1 Limited UpheldBanking and creditMrs R complains that a car that was supplied to her under a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality.backgroundA used car was supplied to Mrs R under a conditional sale agreement with Moneybarn that she electronically signed in November 2018. T... (3 pages)View decision -
Decision Reference DRN8813256
9 Jan 2020 Moneybarn No. 1 Limited UpheldBanking and creditMr P complains the vehicle he acquired through a conditional sale agreement financed by Moneybarn No.1 Limited was misrepresented. He also complains that his account was defaulted and he wants any adverse information removed from his credit file.background Mr P told us he decided to acquir... (4 pages)View decision -
Decision Reference DRN7652375
3 Jan 2020 Moneybarn No. 1 Limited Not upheldBanking and creditMr F complains about a motorbike he bought with finance provided by Moneybarn No. 1 Limited.backgroundIn August 2017 Mr F bought a used motorbike under a conditional sale agreement financed by Moneybarn. It was three years old and had been driven 8,657 miles. Four days later it passed its ... (4 pages)View decision -
Decision Reference DRN5394400
23 Dec 2019 Moneybarn No. 1 Limited UpheldBanking and creditMiss R complains that Moneybarn No. 1 Limited (“Moneybarn”) approved lending to her when she couldn’t afford it.backgroundMiss R entered into a conditional sale agreement with Moneybarn for a car in July 2013 having been declined in the previous month. The agreement was for 48 months with ... (6 pages)View decision -
Decision Reference DRN6534157
17 Dec 2019 Moneybarn No. 1 Limited Not upheldBanking and creditMr G complains that the vehicle he acquired though a conditional sale agreement financed by Moneybarn No. 1 Limited wasn’t of satisfactory quality. He wants Moneybarn to pay the cost of repairs.background Mr G tells us he acquired the vehicle in September 2017 from a dealer I’ll refer to a... (4 pages)View decision -
Decision Reference DRN3972640
12 Dec 2019 Secure Trust Bank Plc UpheldBanking and creditMr M complains about various issues which arose when he voluntarily terminated his hire purchase agreement with Secure Trust Bank Plc (trading as Moneyway).background In 2016 Mr M acquired a car under a hire purchase agreement financed by Moneyway. In August 2018 he voluntarily terminated ... (2 pages)View decision
