We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN3009867
23 Aug 2019 Moneybarn No. 1 Limited Not upheldBanking and creditMr M complains that he was mis-sold a used car via a conditional sale agreement with Moneybarn No.1 Limited. He says the amount of the monthly payments weren’t what had been agreed and the car wasn’t fit for purpose. Mr M wants to reject the car and end the agreement. Ref: DRN3009867 2 ba... (4 pages)View decision -
Decision Reference DRN9620304
16 Aug 2019 Moneybarn No. 1 Limited UpheldBanking and creditMr G complains about issues he’s experienced with a car purchased with finance from Moneybarn No.1 Limited.backgroundIn April 2018 Mr G was supplied with a used car and entered into a conditional sale agreement with Moneybarn.Mr G says that within 3 days the car lost power and the engine m... (3 pages)View decision -
Decision Reference DRN6394772
14 Aug 2019 Moneybarn No. 1 Limited Not upheldBanking and creditMr A complains the vehicle he acquired through a conditional sale agreement financed by Moneybarn No.1 Limited was not of satisfactory quality. He wants to reject the vehicle and end the agreement.background Mr A tells us he acquired the vehicle in April 2018 through a dealer I’ll refer to... (4 pages)View decision -
Decision Reference DRN7417798
14 Aug 2019 Moneybarn No. 1 Limited UpheldBanking and creditMr H complains about the way Moneybarn No. 1 Limited (“Moneybarn”) handled his case when he fell into arrears on his account.background Mr H took receipt of a used Volvo in January 2016. He financed the deal through a five year conditional sale agreement with Moneybarn but the account fell... (4 pages)View decision -
Decision Reference DRN6956738
9 Aug 2019 Moneybarn No. 1 Limited Not upheldBanking and creditMr T complains that Moneybarn No. 1 Limited has been repeatedly recording a default on his credit file in error. He asks that all the default notices save one are removed. background In May 2015 Mr T entered into a five year conditional agreement with Moneybarn for a used car. Unfortunat... (2 pages)View decision -
Decision Reference DRN4789036
1 Aug 2019 Moneybarn No. 1 Limited Not upheldBanking and creditMr B complains that Moneybarn No.1 Limited (Moneybarn) acted irresponsibly when it lent him money to buy a car, and that now the loan is in default, he’s being asked to repay more than he owes.backgroundMr B entered into a conditional sale agreement with Moneybarn in 2016. He was to pay ab... (3 pages)View decision -
Decision Reference DRN2349789
1 Aug 2019 Moneybarn No. 1 Limited Not upheldBanking and creditMs L complains that Moneybarn No. 1 Limited placed a CIFAS marker on her credit file.backgroundIn May 2018 Ms L discovered her bank account with a bank I will call N had been blocked and later it was closed. She discovered Moneybarn had placed a CIFAS marker on her credit file. She complai... (2 pages)View decision -
Decision Reference DRN0079659
31 Jul 2019 Moneybarn No. 1 Limited Not upheldBanking and creditMr A complains that a car that was supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality, that Moneybarn won’t reimburse him for some repair costs and about the car’s warranty.backgroundA used car was supplied to Mr A under a conditi... (3 pages)View decision -
Decision Reference DRN7913367
18 Jul 2019 Moneybarn No. 1 Limited Not upheldBanking and creditMr B complains that a car that was supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited was misrepresented to him..background On 10 March 2018 Mr B acquired a car with the benefit of a conditional sale agreement with Moneybarn. Mr B says he was told by the dealer... (4 pages)View decision -
Decision Reference DRN9459515
11 Jul 2019 Moneybarn No. 1 Limited Not upheldBanking and creditMiss M complains that Moneybarn No. 1 Limited has defaulted her account, repossessed her car and terminated her conditional sale agreement. And she complains about the service that she’s received from Moneybarn.backgroundA used car was supplied to Miss M under a conditional sale agreement ... (2 pages)View decision
