We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN2326724
28 Jun 2019 Moneybarn No. 1 Limited UpheldBanking and creditMiss P complains that Moneybarn No. 1 Limited (“Moneybarn”) were wrong to provide her with credit as it was unaffordable.backgroundMiss P took out a conditional sale agreement with Moneybarn in October 2015. The total amount payable was £30,398.07 and Miss P was resp... (2 pages)View decision -
Decision Reference DRN2898586
26 Jun 2019 Moneybarn No. 1 Limited UpheldBanking and creditMr M complains that Moneybarn No. 1 Limited (Moneybarn) is asking him to make payments he can’t afford on a debt. He wants Moneybarn to reduce the monthly payments.backgroundIn mid-June 2016 Mr M took out a conditional sale agreement with Moneybarn to buy a car. He... (4 pages)View decision -
Decision Reference DRN9926908
19 Jun 2019 Moneybarn No. 1 Limited UpheldBanking and creditMr S complains the vehicle he acquired on a conditional sale agreement financed by Moneybarn No.1 Limited was not of satisfactory quality. He wants to end the agreement and reject the vehicle. He also seeks compensation for loss of earnings.backgroundMr S tells us he ac... (4 pages)View decision -
Decision Reference DRN6592454
14 Jun 2019 Moneybarn No. 1 Limited Not upheldBanking and creditMr S complains that delays and poor service by Moneybarn No.1 Limited in terminating his finance agreement has caused him financial loss. He wants compensation.backgroundMr S tells us that the vehicle he acquired through a conditional sale agreement was written off in ... (3 pages)View decision -
Decision Reference DRN4322924
14 Jun 2019 Moneybarn No. 1 Limited Not upheldBanking and creditMr and Mrs B complain that the vehicle they acquired through a conditional sale agreement financed by Moneybarn No.1 Limited was not of satisfactory quality. They want to reject the vehicle or for Moneybarn to pay for repairs. For ease of reading I’ll mostly refer ... (3 pages)View decision -
Decision Reference DRN6016400
11 Jun 2019 Moneybarn No. 1 Limited UpheldBanking and creditMiss C complains that Moneybarn No. 1 Limited (“Moneybarn”) have made mistakes when applying late payment charges to her account and sending letters chasing payments when none were due.backgroundMiss C set up a direct debit with Moneybarn on 15 December 2016. Payments w... (2 pages)View decision -
Decision Reference DRN9083634
16 May 2019 Moneybarn No. 1 Limited UpheldBanking and creditMr G complains that the vehicle he acquired through a conditional sale agreement financed by Moneybarn No.1 Limited was not of satisfactory quality. He wants it to pay for the necessary repairs. backgroundMr G tells us he acquired the vehicle through a dealer I’ll refer ... (3 pages)View decision -
Decision Reference DRN8120143
15 May 2019 Moneybarn No. 1 Limited UpheldBanking and creditMiss B complains about issues she’s experienced with a car supplied with finance from Moneybarn No. 1 Limited.backgroundIn April 2018 Miss B was supplied with a car and entered into a Conditional Sale agreement. Within the first two weeks, Miss B says she experienced... (3 pages)View decision -
Decision Reference DRN6097388
8 May 2019 Moneybarn No. 1 Limited Not upheldBanking and creditMr W complains the car he acquired with the benefit of a conditional sale agreement with Moneybarn No 1 Limited wasn’t of satisfactory quality.backgroundIn June 2015 Mr W acquired a car under a conditional sale agreement with Moneybarn. The car at this point was un... (4 pages)View decision -
Decision Reference DRN9224565
7 May 2019 Moneybarn No. 1 Limited UpheldBanking and creditMr J complains that Moneybarn No. 1 Limited wouldn’t let him reject a car. backgroundIn July 2017 Mr J bought a second hand car costing £4,999 with funding provided by a conditional sale agreement with Moneybarn. It was some eight years old and had done around 71,00... (3 pages)View decision
