We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN0417665
1 May 2019 Moneybarn No. 1 Limited UpheldBanking and creditMr E complains that a car he financed through an agreement with Moneybarn No. 1 Limited (“Moneybarn”) was faulty at the point of supply. He’d therefore like to be allowed to reject it.backgroundMr E signed a conditional sale agreement with Moneybarn in January 2018 and... (3 pages)View decision -
Decision Reference DRN7009618
11 Apr 2019 Moneybarn No. 1 Limited UpheldBanking and creditMr D acquired a used car by means of a conditional sale agreement, made with Moneybarn No. 1 Limited in late November 2017. He complains that the car was not of satisfactory quality at the point of supply in early December 2017. He wants to reject the car.backgroun... (4 pages)View decision -
Decision Reference DRN9480148
11 Apr 2019 Moneybarn No. 1 Limited UpheldBanking and creditMrs P is unhappy with the quality of the car she acquired through Moneybarn No. 1 Limited. Mrs P is being represented by her husband, Mr P. For ease, I will refer to Mrs P throughout the decision.backgroundMrs P acquired a 2011 registration automatic car on finance ... (6 pages)View decision -
Decision Reference DRN9382643
9 Apr 2019 Moneybarn No. 1 Limited Not upheldBanking and creditMr G complains that a vehicle he had on finance with Moneybarn No. 1 Limited (“Moneybarn”) was developing faults at the point of supply and was therefore of unsatisfactory quality. He also complains that he wasn’t told the car had been in an accident before he took r... (3 pages)View decision -
Decision Reference DRN7754284
29 Mar 2019 Moneybarn No. 1 Limited UpheldBanking and creditMiss M complains Moneybarn No. 1 Limited won’t repair her car which she acquired under a conditional sale agreement with it.backgroundMiss M acquired her BMW 1 series car under a conditional sale agreement in December 2017. The car had recently passed its MOT. At... (4 pages)View decision -
Decision Reference DRN2544343
20 Mar 2019 Uk Moneyman Limited Not upheldBanking and creditMs K and Mr S1 complain that the mortgage recommended to them by UK Moneyman Limited wasn’t the best available. Ms K and Mr S1 are represented by a family member who I’ll refer to as Mr S2. backgroundMs K and Mr S1 took out a mortgage in 2016 recommended by UK ... (3 pages)View decision -
Decision Reference DRN6703294
14 Mar 2019 Moneybarn No. 1 Limited Not upheldBanking and creditMr A complains that a car he has on finance with Moneybarn No. 1 Limited (“Moneybarn”) was faulty or developing a fault when it was supplied to him. backgroundMr A took receipt of a used car in June 2017 the car had completed 23,000 miles when he took receipt of i... (2 pages)View decision -
Decision Reference DRN5118362
14 Mar 2019 Moneybarn No. 1 Limited UpheldBanking and creditMr T complains that a car he got with finance provided by Moneybarn No 1 Limited is not of satisfactory quality. He wants to reject it and get his money back. Mr T has been represented by a family member at times, but I’ll refer to everything that’s been said on hi... (4 pages)View decision -
Decision Reference DRN0932786
12 Mar 2019 Moneybarn No. 1 Limited UpheldBanking and creditMrs O says that Moneybarn No. 1 Limited mishandled her car credit account when she fell into arrears.backgroundIn January 2017, Mrs O entered into a conditional sales agreement for a used car with Moneybarn. The agreement was for five years and Mrs O was required to pa... (4 pages)View decision -
Decision Reference DRN1351524
7 Mar 2019 Moneybarn No. 1 Limited UpheldBanking and creditMr E complains about issues he’s experienced with a car purchased with finance from Moneybarn No. 1 Limited.background In January 2018 Mr E was supplied with a second hand car and entered into a conditional sale agreement with Moneybarn. At the point of supply the ca... (3 pages)View decision
