We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN5529611
26 Feb 2019 Moneybarn No. 1 Limited Not upheldBanking and creditMiss W complains that the car she acquired through a conditional sale agreement with Moneybarn No. 1 Limited had a fault. She wants the repairs paid for by Moneybarn.background Miss W entered into a conditional sale agreement with Moneybarn in October 2017. She had t... (3 pages)View decision -
Decision Reference DRN4170488
5 Feb 2019 HSBC UK Bank Plc Not upheldInvestment and pensionsMr T complains that HSBC UK Bank Plc charged him £950 for investment advice without his permission. He didn’t sign a Terms of Business agreement until after it became a fait accompli three meetings later. He is also unhappy that it didn’t advise him to invest more ... (2 pages)View decision -
Decision Reference DRN1531991
4 Feb 2019 Moneybarn No. 1 Limited Not upheldBanking and creditMr J complains about issues he’s experienced with a car supplied with finance from Moneybarn No 1 Limited.backgroundIn April 2017 Mr J was supplied with a second hand car and entered into a conditional sale agreement with Moneybarn.Within the first two weeks Mr J exp... (3 pages)View decision -
Decision Reference DRN4078780
4 Feb 2019 Moneybarn No. 1 Limited UpheldBanking and creditMr L complains that the car he acquired using finance from Moneybarn No. 1 Limited (Moneybarn) was of unsatisfactory quality at the point of sale.backgroundI issued my provisional decision in early January 2019 (copied below). I explained I had carefully considered all o... (4 pages)View decision -
Decision Reference DRN8581765
29 Jan 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr R complains that The Prudential Assurance Company Limited failed to pay out the correct maturity sum on his endowment policy and didn’t deal with his concerns about this promptly or adequately, or pay sufficient compensation.backgroundMr R said: The salesman said h... (3 pages)View decision -
Decision Reference DRN9932483
29 Jan 2019 Moneybarn No. 1 Limited UpheldBanking and creditMr C complains that the car he acquired through a conditional sale agreement with Moneybarn No. 1 Limited was not of satisfactory quality. He would like to reject the car and be reimbursed for the diagnostic test costs he has incurred and for his loss of enjoyment.backgro... (3 pages)View decision -
Decision Reference DRN5908834
25 Jan 2019 Moneybarn No. 1 Limited UpheldBanking and creditMiss D complains that the car she acquired under a conditional sale agreement with Moneybarn No. 1 Limited was not of satisfactory quality.backgroundMiss D entered into a conditional sale agreement with Moneybarn to acquire a car in October 2017. In April 2018, she say... (4 pages)View decision -
Decision Reference DRN1866177
7 Jan 2019 Moneybarn No. 1 Limited Not upheldBanking and creditMr M complains that Moneybarn No. 1 Limited refused to let him reject a car. backgroundIn February 2018 Mr M bought a second hand car by means of a conditional sale agreement with Moneybarn. The car was some eight years old and had done 39,400 miles. About a week l... (3 pages)View decision -
Decision Reference DRN9290208
21 Dec 2018 Moneybarn No. 1 Limited Not upheldBanking and creditMrs W complains that Moneybarn No. 1 Limited (“Moneybarn”) have been unreasonable terminating her finance agreement and she’s unhappy with the court charges she’s being asked to pay.backgroundIn September 2016 Mrs W entered into a conditional sale agreement with Money... (2 pages)View decision -
Decision Reference DRN6285021
20 Dec 2018 Moneybarn No. 1 Limited UpheldBanking and creditMr B complains that Moneybarn No. 1 Limited was irresponsible in lending him money to buy a car.backgroundIn October 2015 Mr B took out a loan with Moneybarn to buy a second hand car. His previous car had fallen into disrepair and he needed transport in order to ge... (3 pages)View decision
