We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN6077213
18 Dec 2018 Moneybarn No. 1 Limited UpheldBanking and creditMr M complains that a car that was supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality.backgroundA used car was supplied to Mr M under a conditional sale agreement with Moneybarn that he electronically sign... (3 pages)View decision -
Decision Reference DRN4351424
13 Dec 2018 Moneybarn No. 1 Limited Not upheldBanking and creditMr H complains that a car he financed through Moneybarn No.1 Limited (“Moneybarn”) was not of satisfactory quality.backgroundMr H took receipt of a used car in March 2017. He financed the deal through a conditional sale agreement with Moneybarn but he complains that ... (2 pages)View decision -
Decision Reference DRN1073294
30 Nov 2018 Moneybarn No. 1 Limited UpheldBanking and creditMr and Mrs B complain that the vehicle supplied through a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality. Mrs B brings this complaint on behalf of herself and her husband. backgroundThe background to this complaint, and my initi... (10 pages)View decision -
Decision Reference DRN8978055
26 Nov 2018 Moneybarn No. 1 Limited Not upheldBanking and creditMr H is complaining that he was mis-sold a conditional sale agreement to acquire a car which he entered into with Moneybarn No. 1 Limited (Moneybarn).backgroundIn October 2016 Mr H entered into a conditional sale agreement with Moneybarn to acquire a car. He took out ... (4 pages)View decision -
Decision Reference DRN4936241
22 Nov 2018 Moneybarn No. 1 Limited UpheldBanking and creditMr S complains that the car he acquired with finance from Moneybarn No. 1 Limited (“ML”) isn’t of satisfactory quality.backgroundMr S acquired the car in August 2017. He complained to ML about this matter in October 2017. And, being unhappy with its response, he complained... (7 pages)View decision -
Decision Reference DRN6478007
12 Nov 2018 Moneybarn No. 1 Limited Not upheldBanking and creditMr W complains that Moneybarn No.1 Limited, trading as Moneybarn, won’t allow him to reject a vehicle despite it being faulty at the point of supply.background Mr W took receipt of a used vehicle in February 2017. He financed the deal through a conditional sale ag... (3 pages)View decision -
Decision Reference DRN2298060
9 Oct 2018 Moneybarn No. 1 Limited Not upheldBanking and creditMr E complains that Moneybarn No.1 Limited (“Moneybarn”) won’t allow him to voluntarily terminate his car finance deal.backgroundMr E took receipt of a used car in 2015. He financed the deal through a conditional sale agreement with Moneybarn but in 2016 he needed an ... (2 pages)View decision -
Decision Reference DRN3422828
8 Oct 2018 Moneybarn No. 1 Limited Not upheldBanking and creditMrs W complains that the car she acquired through a conditional sale agreement with Moneybarn No. 1 Limited was misrepresented. She wants to reject the car and be refunded £8,000.background Mrs W entered into a conditional sale agreement with Moneybarn in March 2016 ... (3 pages)View decision -
Decision Reference DRN5371711
20 Sep 2018 Moneybarn No. 1 Limited UpheldBanking and creditMr C complains that a car that was supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality and about the service that he’s received from Moneybarn.backgroundA used car was supplied to Mr C under a conditional s... (2 pages)View decision -
Decision Reference DRN4445489
19 Sep 2018 Moneybarn No. 1 Limited UpheldBanking and creditMrs C complains about a car she acquired through a conditional sale agreement from Moneybarn No. 1 Limited. She says the car is faulty so she wants to reject it. backgroundIn June 2017 Mrs C acquired a used car which was around six and a half years old and had... (4 pages)View decision
