We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN2305356
18 Sep 2018 Moneybarn No. 1 Limited UpheldBanking and creditMiss B complains that Moneybarn No.1 Limited won’t cover the cost of repairs to her car that she acquired on conditional sale with it in February 2018. backgroundMiss B signed the conditional sale agreement for her car on 25 January 2018. She took delivery of the car ... (4 pages)View decision -
Decision Reference DRN8362898
5 Sep 2018 Moneybarn No. 1 Limited Not upheldBanking and creditMr P complains that Moneybarn No 1 Limited didn’t mark his debt as a default, so it is still on his credit file. He wants Moneybarn to mark the debt as a default so it will no longer show on his credit file. backgroundMr P entered into an IVA w hic h completed i... (2 pages)View decision -
Decision Reference DRN6432484
16 Aug 2018 Moneybarn No. 1 Limited UpheldBanking and creditMiss C complains that the car she acquired with a conditional sale agreement from Moneybarn No.1 Limited was not of satisfactory quality.backgroundMiss C acquired a car with the benefit of a conditional sale agreement with Moneybarn. The car was approximately 5 years old ... (4 pages)View decision -
Decision Reference DRN5814969
7 Aug 2018 Moneybarn No. 1 Limited Not upheldBanking and creditMr D complains that Moneybarn No 1 Limited lent him money irresponsibly because it failed to carry out a proper affordability check before the loan was agreed.backgroundIn March 2017 Mr D was supplied with a car and entered into a hire purchase agreement with Moneybarn.... (3 pages)View decision -
Decision Reference DRN0113324
17 Jul 2018 Moneybarn No. 1 Limited UpheldBanking and creditMr M complains about charges for damage following the voluntary termination of his finance agreement with Moneybarn No.1 Limited (Moneybarn)backgroundMr M purchased a second hand car in December 2014 and entered into a finance agreement with Moneybarn. He voluntarily ter... (4 pages)View decision -
Decision Reference DRN3863758
16 Jul 2018 Moneybarn No. 1 Limited Not upheldBanking and creditMr M complains that Moneybarn No. 1 Limited lent him money irresponsibly.backgroundMr M borrowed nearly £7,000 from Moneybarn under a conditional sale agreement in December 2014 to get a used car. He says the repayments were unaffordable as he was having financial prob... (3 pages)View decision -
Decision Reference DRN6302264
11 Jul 2018 Moneybarn No. 1 Limited UpheldBanking and creditMs Y complains the car she acquired under a conditional sale agreement provided by Moneybarn No. 1 Limited wasn’t of satisfactory quality. She wants to reject the vehicle and cancel the finance agreement.backgroundMs Y acquired the car on 27 July 2017. She made a small ... (4 pages)View decision -
Decision Reference DRN6443270
10 Jul 2018 Moneybarn No. 1 Limited UpheldBanking and creditMiss S complains that a car that was supplied to her under a conditional sale agreement with Moneybarn No. 1 Limited was misrepresented to her. She’s being helped with the complaint by a representative.backgroundA used car was supplied to Miss S under a conditio... (2 pages)View decision -
Decision Reference DRN6979169
5 Jul 2018 Moneybarn No. 1 Limited UpheldBanking and creditMr P complains that a car that was supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality. He’s being helped with his complaint by his mother.backgroundA used car was supplied to Mr P under a conditional sale... (2 pages)View decision -
Decision Reference DRN1806142
28 Jun 2018 Moneybarn No. 1 Limited Not upheldBanking and creditMr O complains that his car was sold for less than its market value when he voluntary terminated a hire purchase agreement with Moneybarn No 1 Limited.backgroundMr O purchased a car in October 2015 and entered into a hire purchase agreement with Moneybarn.In April 2017 ... (2 pages)View decision
