We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN9142103
26 Jun 2018 Moneybarn No. 1 Limited Not upheldBanking and creditMr M complains that the car he acquired through a conditional sale agreement with Moneybarn No. 1 Limited was not of satisfactory quality and that the promised repairs were not carried out.backgroundMr M entered into a conditional sale agreement with Moneybarn to acquire a ... (3 pages)View decision -
Decision Reference DRN5541568
21 Jun 2018 Moneybarn No. 1 Limited Not upheldBanking and creditMr J complains the vehicle he acquired through a conditional sale agreement financed by Moneybarn No. 1 Limited was not of satisfactory quality. He wants to reject the vehicle.backgroundMr J complains he’s had a number of problems with the vehicle. When he complained to ... (2 pages)View decision -
Decision Reference DRN1886223
24 May 2018 Moneybarn No. 1 Limited Not upheldBanking and creditMr H complains that Moneybarn No 1 Limited didn’t carry out appropriate affordability checks when he entered into a car finance agreement.backgroundMr H purchased a car in November 2013 and entered into a finance agreement with Moneybarn.Mr H says that Moneybarn didn’t c... (2 pages)View decision -
Decision Reference DRN5160143
1 May 2018 Moneybarn No. 1 Limited UpheldBanking and creditMiss D complains that a used car she acquired via a conditional sale agreement with Moneybarn No.1 Limited wasn’t of satisfactory condition. She says that she’s incurred various costs due to it breaking down and Moneybarn has unfairly refused to reimburse her.backgroundI... (4 pages)View decision -
Decision Reference DRN8754188
13 Apr 2018 Moneybarn No. 1 Limited UpheldBanking and creditMr B complains that the car he acquired through a conditional sale agreement with Moneybarn No. 1 Limited (the business) was not of satisfactory quality. He wants to reject the car. backgroundMr B acquired a car through a conditional sale agreement dated July 2017. He say... (4 pages)View decision -
Decision Reference DRN3755362
9 Apr 2018 Moneybarn No. 1 Limited UpheldBanking and creditMr H complains a van he purchased on a conditional sale agreement from Moneybarn No.1 Limited (Moneybarn) wasn’t of satisfactory quality. He wants to be allowed to reject the vehicle.backgroundI set out the background to this complaint in my provisional decision. ... (4 pages)View decision -
Decision Reference DRN3828630
6 Apr 2018 Moneybarn No. 1 Limited UpheldBanking and creditMs W complains Moneybarn No. 1 Limited (“Moneybarn”) won’t allow her to reject a car which she doesn’t think was in good enough condition at the time of sale. backgroundMs W acquired a second hand car through Moneybarn in September 2016. In September 2017 the car fai... (3 pages)View decision -
Decision Reference DRN4944824
17 Mar 2018 Moneybarn No. 1 Limited Not upheldBanking and creditMrs R has complained that Moneybarn No. 1 Limited want her to pay an outstanding amount after terminating her conditional sale agreement. backgroundMrs R took out a conditional sale agreement with Moneybarn in 2015. Mrs R struggled to make the repayments on the loan ... (2 pages)View decision -
Decision Reference DRN2658619
15 Mar 2018 Moneybarn No. 1 Limited Not upheldBanking and creditMr W complains that a car he financed using a conditional sale agreement from Moneybarn No. 1 Limited is faulty. He wants to reject the vehicle.backgroundMr W financed a car with a conditional sale agreement from Moneybarn on 5 July 2017. In September 2017 Mr W contac... (2 pages)View decision -
Decision Reference DRN5036796
13 Mar 2018 Moneybarn No. 1 Limited Not upheldBanking and creditMr M complains that a car sold to him by Moneybarn No. 1 Limited (“Moneybarn”) under a conditional sale agreement wasn’t of satisfactory quality or fit for purpose.backgroundIn March 2017, Mr M entered into a conditional sale agreement with Moneybarn to buy a used car.... (3 pages)View decision
