We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN2645015
11 Mar 2018 Moneybarn No. 1 Limited Not upheldBanking and creditMrs K complains that Moneybarn No. 1 Limited have intimidated and harassed her into voluntarily terminating her finance agreement. She says that this has adversely affected her health and she is now suffering financial difficulties.backgroundMrs K acquired a car with ... (2 pages)View decision -
Decision Reference DRN6056473
27 Feb 2018 Moneybarn No. 1 Limited Not upheldBanking and creditMiss J and her mother Ms J complain that a car Miss J bought through a Conditional Sale Agreement with Moneybarn No. 1 Limited (Moneybarn) was faulty at the point of sale. They would like Moneybarn to pay for repairs to the car, take the car back and refund the pa... (3 pages)View decision -
Decision Reference DRN9530030
22 Feb 2018 Moneybarn No. 1 Limited Not upheldBanking and creditMr M is unhappy with a car he acquired through a conditional sale agreement with Moneybarn No.1 Limited. He’s had various issues with the car – and believes it wasn’t of satisfactory quality when he got it.backgroundMr M acquired a used car in October 2016. It was a... (2 pages)View decision -
Decision Reference DRN8100177
22 Feb 2018 Moneybarn No. 1 Limited UpheldBanking and creditMr N complains that Moneybarn No. 1 Limited didn’t allow him to reject a faulty second hand car which he had purchased with a hire purchase agreement.backgroundMr N bought a second hand car in late September 2017. It had done some 98,500 miles. Towards the end of Nov... (2 pages)View decision -
Decision Reference DRN5640185
21 Feb 2018 Moneybarn No. 1 Limited Not upheldBanking and creditMiss G complains about the way a conditional sale agreement for a used car was set up and operated by Moneybarn No. 1 Limited (“Moneybarn”), leading to the car being wrongly repossessed and her personal possessions not being returned to her.backgroundIn July 2015 Miss G... (3 pages)View decision -
Decision Reference DRN3580948
20 Feb 2018 Moneybarn No. 1 Limited UpheldBanking and creditMr W complains that Moneybarn No 1 Limited, failed to advise him that freezing payments would adversely affect his credit file. He wants compensation.backgroundMr W asked Moneybarn if it could put payments on hold as he was unwell. Moneybarn agreed. but Mr W received a... (2 pages)View decision -
Decision Reference DRN8067288
5 Feb 2018 Moneybarn No. 1 Limited Not upheldBanking and creditMr M complains that a car he acquired on finance through Moneybarn No. 1 Limited isn’t of satisfactory quality. backgroundMr M acquired a second hand car in May 2017 on a conditional sale agreement. The car was around eight years old, had travelled around 85,500 m... (3 pages)View decision -
Decision Reference DRN2631049
5 Feb 2018 Moneybarn No. 1 Limited Not upheldBanking and creditMr B complains that a car he bought using finance provided by Moneybarn No 1 Limited was not of satisfactory quality when it was sold to him. He says that as the car is now worth very little, Moneybarn should write off the remaining finance.our initial conclusionsO... (2 pages)View decision -
Decision Reference DRN8872565
26 Jan 2018 Moneybarn Limited Not upheldBanking and creditMr G complains that Moneybarn Limited (Moneybarn) will not allow him to reject a vehicle he financed through them. backgroundMr G entered into a conditional sale agreement with Moneybarn on 3 March 2017. He returned the vehicle to the dealership later that month when... (2 pages)View decision -
Decision Reference DRN3983852
25 Jan 2018 Moneybarn No. 1 Limited Not upheldBanking and creditMiss J is unhappy with the service she’s received from Moneybarn No. 1 Limited. She’s had a number of problems with the vehicle she purchased.backgroundMiss J entered into an agreement with Moneybarn in September 2016 for the purchase of a used car. She began to experie... (2 pages)View decision
