We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN8734697
18 Jan 2018 The O'Rourke Partnership Limited UpheldInvestment and pensionsMr H has complained about The O’Rourke Partnership Limited (TOPL). He says that it recommended and arranged for him to make an unsecured loan to a third party from funds he held in his SIPP.backgroundMr H was advised to set up a SIPP by TOPL in 2011. Later that year... (3 pages)View decision -
Decision Reference DRN8998197
16 Jan 2018 Moneybarn No. 1 Limited UpheldBanking and creditMrs S acquired a second-hand car from a garage in August 2016 but it soon became faulty. Mrs S would like Moneybarn No.1 Limited to take the car back and correct any adverse information held on her credit file in relation to missed payments.backgroundMrs S bought a... (3 pages)View decision -
Decision Reference DRN5000074
12 Jan 2018 Moneybarn No. 1 Limited UpheldBanking and creditMr C complains about problems he experienced with a car purchased with finance from Moneybarn No.1 Limited.backgroundMr C purchased a second hand Nissan car on 12 August 2016 and entered into a finance agreement with Moneybarn.Shortly after purchase, Mr C experienced pro... (2 pages)View decision -
Decision Reference DRN7391654
4 Dec 2017 Moneybarn No. 1 Limited UpheldBanking and creditMr F isn’t happy because he says that a car he acquired under a conditional sale agreement from Moneybarn No. 1 Limited isn’t of satisfactory quality. backgroundThe background to this complaint is set out in my provisional decision. I’ve attached a copy of my provisi... (5 pages)View decision -
Decision Reference DRN4038722
23 Nov 2017 Moneybarn No. 1 Limited UpheldBanking and creditMr L complains that a car that was supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality. He’s being helped with his complaint by his daughter-in-law.backgroundA used car was supplied to Mr L under a conditio... (2 pages)View decision -
Decision Reference DRN1788152
24 Oct 2017 Moneybarn No. 1 Limited UpheldBanking and creditMr W complains that a van that was supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality.backgroundA used van was supplied to Mr W under a conditional sale agreement with Moneybarn in January 2017. Within a ... (2 pages)View decision -
Decision Reference DRN8976032
24 Oct 2017 Moneybarn No. 1 Limited UpheldBanking and creditMiss A complains that a car that was supplied to her under a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality. She’s also complained that the agreement was mis-sold to her by the credit broker – but that complaint’s being dea... (2 pages)View decision -
Decision Reference DRN3845874
23 Oct 2017 Moneybarn No. 1 Limited Not upheldBanking and creditMr C complains that he’s had problems with a car he got through a conditional sale agreement with Moneybarn No. 1 Limited (Moneybarn). He wants Moneybarn to take the car back and write off his debt.backgroundMr C says that he had a problem with the clutch as soon as... (2 pages)View decision -
Decision Reference DRN1925496
11 Oct 2017 Moneybarn No. 1 Limited Not upheldBanking and creditMs N complains about a car she obtained through a conditional sale agreement with Moneybarn No. 1 Limited. backgroundMs N bought the car second hand in October 2016 for £6,849 (excluding the cost of the credit). At the time, the car was 7 years old and had covered arou... (2 pages)View decision -
Decision Reference DRN0489963
10 Oct 2017 Moneybarn No. 1 Limited UpheldBanking and creditMr S complains that Moneybarn No 1 Limited supplied a used car of unsatisfactory quality under a finance agreement. backgroundThe background to this complaint and my provisional findings are set out in my provisional decision dated 1 September 2017 – a copy of which i... (5 pages)View decision
