We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1114 results
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Decision Reference DRN0489963
10 Oct 2017 Moneybarn No. 1 Limited UpheldBanking and creditMr S complains that Moneybarn No 1 Limited supplied a used car of unsatisfactory quality under a finance agreement. backgroundThe background to this complaint and my provisional findings are set out in my provisional decision dated 1 September 2017 – a copy of which i... (5 pages)View decision -
Decision Reference DRN3795589
9 Oct 2017 PayPal Europe Sarl & Cie, SCA Not upheldBanking and creditMr Y has complained PayPal Europe Sarl & Cie, SCA, didn’t refund him for transactions he didn’t authorise.background In July 2016 Mr Y used his PayPal account to buy some goods online. He was unhappy when he received these goods because he felt: The shipping ... (2 pages)View decision -
Decision Reference DRN4974994
4 Oct 2017 Coutts & Company UpheldInvestment and pensionsMr and Mrs W complain that Coutts & Company gave them unsuitable advice in 2007 to invest £400,000 in a Clerical Medical offshore bond. This was part of wider advice to invest £1.5 million in a Coutts portfolio.backgroundMr and Mrs W said their previous investments ... (4 pages)View decision -
Decision Reference DRN1937820
12 Sep 2017 Moneybarn No. 1 Limited Not upheldBanking and creditMr A’s complaint is that Moneybarn No.1 Limited (“Moneybarn”) registered a CIFAS marker against him. backgroundIn August 2016, Moneybarn received an application from Mr A for car finance. In the course of vetting the application, Moneybarn came to believe that it was fr... (1 page)View decision -
Decision Reference DRN1754971
7 Sep 2017 Moneybarn Limited Not upheldBanking and creditMr E complains about a car which he purchased with finance from Moneybarn Limited.backgroundMr E purchased a car in June 2016 and entered into a conditional sale agreement with Moneybarn.In July 2016 the car had a water leak. Mr E had the water pump repaired at a lo... (2 pages)View decision -
Decision Reference DRN6119581
7 Sep 2017 Moneybarn Limited Not upheldBanking and creditMr G complains about problems with a car which he purchased with finance from Moneybarn Limited.background Mr G purchased a car in January 2017 and entered into a conditional sale agreement with Moneybarn.In February 2017 Mr G contacted Moneybarn and reported issues with... (2 pages)View decision -
Decision Reference DRN1052868
4 Sep 2017 Moneybarn No. 1 Limited UpheldBanking and creditMr G complains that the car he bought with finance from Moneybarn No. 1 Limited isn’t fit for purpose.backgroundMr G bought the car in September 2015. He later complained to Moneybarn about the problems he was experiencing with it. And, being unhappy with its response, ... (2 pages)View decision -
Decision Reference DRN1984116
29 Aug 2017 Moneybarn No. 1 Limited UpheldBanking and creditMr K complains that a car supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality.backgroundA brief summary of the circumstances leading to this complaint, and my initial conclusions, were set out in my provisiona... (4 pages)View decision -
Decision Reference DRN3600993
22 Aug 2017 Moneybarn No. 1 Limited Not upheldBanking and creditMr D complains that Moneybarn No. 1 Limited supplied a used car of unsatisfactory quality under a finance agreement. backgroundMr D got this car in June 2016. He says it started to show signs of engine trouble within months and he visited a number of different garage... (2 pages)View decision -
Decision Reference DRN7278270
22 Aug 2017 Moneybarn No. 1 Limited Not upheldBanking and creditMr M complains that the vehicle he obtained with an agreement financed by Moneybarn No. 1 Limited (Moneybarn) was mis-sold. He says the mileage was higher than quoted and so he ended up paying more than the vehicle was worth. He now wants to reject the agreement.backg... (3 pages)View decision
