We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69426 results
-
Decision Reference DRN8186725
3 Jul 2014 Lloyds Bank PLC Not upheldBanking and creditMr U complains that Lloyds Bank PLC sold his current account debt to a debt collection agency while he was on a repayment plan. He wants to be treated fairly. backgroundMr U had debts on his credit card and current accounts with Lloyds. He thought that these had been amalgamated and a re... (2 pages)View decision -
Decision Reference DRN7784390
30 Mar 2017 Arrow Global Limited Not upheldBanking and creditMr W complains that Arrow Global Limited, (“AGL”), has unfairly instructed three debt collectors to seek repayment from him of three debts.backgroundMr W had three debts with a bank (“B”). These were for a loan, an overdraft and a credit card. He had entered into a d... (3 pages)View decision -
Decision Reference DRN5877582
14 Dec 2018 Lowell Financial Ltd Not upheldBanking and creditMs S complains Lowell Financial Ltd incorrectly reported to a credit reference agency she’s been in a debt management plan (DMP) which has impacted her ability to get a mortgage.Ms S was previously known by her married name of Mrs L. But to prevent confusion I’ll... (3 pages)View decision -
Decision Reference DRN8544987
25 Jun 2014 Debt Connect (U.K.) Limited UpheldBanking and creditMr W complains that he has not received moneys from Debt Connect (U.K.) Limited, which he considers are due to him after he closed his debt management account.our initial conclusionsOur adjudicator recommended that Mr W’s complaint should be upheld because Debt Connect had not adminis... (2 pages)View decision -
Decision Reference DRN0268477
7 Jan 2014 Arrow Global Limited UpheldBanking and creditMr N complains that he is being pursued by Arrow Global Limited for two debts that he says he does not owe.backgroundArrow Global acquired two debts which it says were owed by Mr N. Mr N asked it for details of the debts and repaid one of the debts. He complained to Arrow Global that it... (2 pages)View decision -
Decision Reference DRN4700566
5 Mar 2020 Barclays Bank UK PLC Not upheldBanking and creditR, a limited company, complains that Barclays Bank UK PLC unfairly closed its business accounts. R is represented by its directors, who I’ll refer to as Mrs P and Mr P. Mrs P asks for an explanation for the account closure, an apology for the way they’ve been treated and interest on the ov... (3 pages)View decision -
Decision Reference DRN1781663
27 Sep 2013 Cabot Financial (Europe) Limited UpheldBanking and creditsummary of complaintMr Z complains that Cabot Financial (Europe) Limited is pursuing him for debts which he does not owe.our initial conclusionsOur adjudicator recommended that this complaint should be upheld. He was satisfied that Cabot Financial had not conducted a thorough enough i... (2 pages)View decision -
Decision Reference DRN0810321
26 Aug 2015 MKDP LLP Not upheldBanking and creditMiss H complains about a default MKDP LLP has registered on her credit file.backgroundMKDP says Miss H opened a credit card with a bank in August 2003. The account defaulted in October 2009, and the bank recorded the default on Miss H’s credit file. The bank so... (2 pages)View decision -
Decision Reference DRN-3119246
20 Oct 2021 The Royal Bank of Scotland Plc UpheldConsumer CreditDRN-3119246 The complaint Mr C and Mrs C complain that The Royal Bank of Scotland Plc (RBS) are still pursuing them for a debt. What happened Mr C and Mrs C owed RBS the following amounts: Between 7 November 2018 and 28 January 2019, there were three credits paid into account A - £450, £17... (4 pages)View decision -
Decision Reference DRN1566103
1 May 2015 MKDP LLP Not upheldBanking and creditMrs D complains that MKDP LLP is pursuing her for a debt that is statute barred.backgroundMrs D was contacted by MKDP in July 2013 about a debt that she says is statute barred. MKDP contacted the original creditor which said that debt repayments had been made with... (2 pages)View decision
