We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71523 results
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Decision Reference DRN-3792157
9 Nov 2022 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-3792157 The complaint Mr B complains that Tesco Personal Finance PLC trading as Tesco Bank mis-managed his credit card account. What happened Mr B opened his credit card account with Tesco in September 2003. As there were arrears on the account, it was passed over to a debt collection ... (3 pages)View decision -
Decision Reference DRN-2178091
12 Nov 2020 TSB Bank plc UpheldConsumer CreditDRN-2178091 The complaint Miss T complains about the way TSB Bank Plc treated her when it chased her for an outstanding debt. What happened Miss T had a personal loan with TSB. In 2016 Miss T went through some personal difficulties and was put in a vulnerable position. She entered a debt m... (2 pages)View decision -
Decision Reference DRN5766849
12 Jan 2016 The Mortgage Matters Partnership UpheldBanking and creditMr and Mrs A complain that The Mortgage Matters Partnership (“MMP”) mis-sold them a mortgage in 2012.backgroundMr and Mrs A - through their representative - say that in 2012 they met with the MMP advisor to discuss reducing the rate of their existing mortgage with ... (3 pages)View decision -
Decision Reference DRN4587858
15 May 2017 Legal & General Partnership Services Limited Not upheldBanking and creditMr P complains that the appointed representative for Legal & General Partnership Services Limited (referred to here as “L&G”) mis-sold him a mortgage and gave unsuitable advice about debt consolidation in 2006 and 2008. Mr P brings his complain through a firm ... (3 pages)View decision -
Decision Reference DRN4140397
4 Apr 2019 Hoist Finance UK Limited Not upheldBanking and creditMr D complains that Hoist Finance UK Limited, represented by Robinson Way Ltd (“Robinson Way”), failed to tell him about a debt that he had with them when he asked to clear all of his debt. backgroundIn 2017 Mr D sold a property and wanted to clear all of his debt.... (2 pages)View decision -
Decision Reference DRN2317587
3 Feb 2016 Legal & General Partnership Services Limited UpheldBanking and creditThis complaint is about a mortgage arranged for Mr S and Miss B by an adviser connected with Legal & General Partnership Services Limited (L&G).Mr S and Miss B say they weren’t properly advised. In particular, they feel that in their situation debt consolidati... (3 pages)View decision -
Decision Reference DRN3285282
15 Feb 2017 Brunswick Homeloans Not upheldBanking and creditMr M complains that the mortgage and debt consolidation recommended by Brunswick Homeloans was unsuitable and unaffordable. Mr M asks for compensation.backgroundIn early 2011 Mr M took out a mortgage for £111,000 with a 14 year term. The mortgage was recommended by Br... (4 pages)View decision -
Decision Reference DRN2262875
30 Mar 2016 Capquest Debt Recovery Limited Not upheldBanking and creditMs C complains that Capquest Debt Recovery Limited: -pursued her for debts that weren’t hers, and which were statute barred.-took too long to respond to her.- gave her information which was incorrect or misleading, and didn’t give her documentation she requested.-were aggr... (3 pages)View decision -
Decision Reference DRN-4053771
19 May 2023 Gain Credit LLC UpheldConsumer CreditDRN-4053771 The complaint Mrs W had a credit facility with Gain Credit LLC, trading as Drafty. Mrs W says she paid it off late September 2020. Drafty says she still owes it money. The complaint by Mrs W relates to poor management of the account including her credit file records. What happe... (12 pages)View decision -
Decision Reference DRN3652974
19 Aug 2016 Blue Finance Management Limited UpheldBanking and creditMr H and Mrs S complain about Blue Finance Management Limited, trading as Debt Plan Direct. They say Debt Plan Direct:-didn’t tell them about free debt management services;- misled them about the fees they’d have to pay;- didn’t handle the payments they made to it c... (2 pages)View decision
