We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70502 results
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Decision Reference DRN8622927
18 Feb 2016 HSBC Bank plc Not upheldBanking and creditMr K complains that HSBC Bank Plc withdrew his borrowing facilities without notice and then asked him to pay far more than he actually owed.background Mr K was liable for the balances on a current account and loan account with HSBC that he had taken to support a new b... (3 pages)View decision -
Decision Reference DRN9964258
27 Jul 2016 RG Debt Management Services Limited Not upheldBanking and creditMr G complains that RG Debt Management Services Limited (trading as Debt Line) mis-sold him a Debt Management Plan (DMP).backgroundWhen Mr G was struggling to repay debts of over £5,000, he agreed to pay £100 per month via a DMP with Debt Line from September 201... (2 pages)View decision -
Decision Reference DRN1727577
7 Nov 2017 HSBC Bank plc Not upheldBanking and creditMr M complains that the debt that he owes to HSBC Bank plc is unenforceable because it hasn’t sent him annual account statements.backgroundMr M had credit agreements with HSBC and it says that he owed it £22,878.52 and £2,168.88 in 2003. The accounts were then defaulted ... (2 pages)View decision -
Decision Reference DRN4821020
19 Mar 2015 National Westminster Bank Plc Not upheldBanking and creditMr M complains that National Westminster Bank Plc is chasing him for a debt it had agreed to write off. He asks that it writes off all or most of the debt.background Mr M gave a personal guarantee for the debts of a limited company. The company went into receiversh... (2 pages)View decision -
Decision Reference DRN-2869099
1 Jul 2021 Pastdue Credit Solutions Limited Not upheldConsumer CreditDRN-2869099 The complaint Mr D complains thatt Pastdue Credit Solutions Limited (PCSL) contacted him about a debt that is part of a trust deed. Mr D also complains that PCSL placed the account on hold despite receiving information that showed it was part of his trust deed. What happened In... (2 pages)View decision -
Decision Reference DRN3091786
7 Jun 2013 The Royal Bank of Scotland Plc Not upheldBanking and creditMr T complains that, even after court proceedings declared that The Royal Bank of Scotland Plc could not pursue Mr T for a business loan debt, the bank continued to send both him and his solicitor correspondence about the loan. He says it also registered adverse information about the l... (1 page)View decision -
Decision Reference DRN1389583
25 Apr 2018 Cabot Credit Management Group Limited Not upheldBanking and creditMr G complains that Cabot Credit Management Group Limited hasn’t provided information or documentation about a debt it is pursuing. backgroundCabot bought a book of debts from a bank. It says this included one for Mr G. He has disputed this and has asked for further de... (2 pages)View decision -
Decision Reference DRN6600270
14 Dec 2015 Harrington Brooks (Accountants) Limited UpheldBanking and creditMs M complains that Harrington Brooks (Accountants) Limited (Harrington Brooks) mismanaged her debt management plan (DMP). She said it did not properly make payments to one of her creditors (creditor A). backgroundMs M said that she entered the DMP in January 2013. Paym... (2 pages)View decision -
Decision Reference DRN5245176
31 Dec 2015 Legal & General Partnership Services Limited UpheldBanking and creditMr and Mrs G complain that they were mis-sold a re-mortgage by an appointed representative of Legal & General Partnership Services Limited (L&G).backgroundMr and Mrs G made a re-mortgage application with L&G. L&G recommended a repayment mortgage over a 16 ... (2 pages)View decision -
Decision Reference DRN-2400784
4 Jan 2021 Lowell Financial Ltd Not upheldConsumer CreditDRN-2400784 The complaint Mr H complains about the treatment he has received from Lowell Financial Limited (“Lowell”) in respect of three credit card debts purchased by it, two in respect of two credit cards issued by a business that I will call C and one in respect of one credit card issu... (3 pages)View decision
