We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69710 results
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Decision Reference DRN6265333
9 Mar 2016 PDHL Limited Not upheldBanking and creditMrs A complains that PDHL Limited mis-sold her a debt management plan.backgroundMrs A was in financial difficulties and took a debt management plan through PDHL. She says that PDHL did not do enough to make her aware of alternatives (including free debt services), an... (3 pages)View decision -
Decision Reference DRN3225001
21 Feb 2017 Barclays Bank Plc Not upheldBanking and creditMr R complained because Barclays Bank PLC returned payments which were intended for his debt management plan. He wants Barclays to clear his outstanding balance.backgroundMr R had a debt management plan with Barclays. It was run for him by a debt charity. But the deb... (3 pages)View decision -
Decision Reference DRN2991915
4 Dec 2015 Legal & General Partnership Services Limited UpheldBanking and creditMr and Mrs F complain that Legal & General Partnership Services Limited mis-sold a mortgage to them.backgroundIn 2005, the fixed rate period on Mr and Mrs F’s mortgage came to an end and they wanted to re-mortgage at a better rate. Legal & General recommended... (2 pages)View decision -
Decision Reference DRN0107065
13 Jan 2015 The Mortgage Matters Partnership Not upheldBanking and creditMr and Mrs F complained that their mortgage with The Mortgage Matters Partnership was unaffordable and had been mis-sold to them.backgroundIn 2005, Mr and Mrs F had a mortgage, a second charge on the property, and substantial debts to multiple credit card and loan companies. They had ... (2 pages)View decision -
Decision Reference DRN-1553751
15 May 2020 Cabot Credit Management Group Limited Not upheldBanking and PaymentsDRN-1553751The complaintMr G complains that Cabot Credit Management Group Limited have failed to provide relevant documents or otherwise prove that the sums sought from him are correct and arose fairly. He feels it’s unfair for Cabot to pursue the debts without that evidence. What happened... (3 pages)View decision -
Decision Reference DRN5304513
22 Dec 2015 National Westminster Bank Plc Not upheldBanking and creditMr F complained that National Westminster Bank Plc:- pursued him for debt which he believes is statute barred;-wrote to him at a wrong address, and wrongly changed his address again;-gave him poor customer service.He wanted his debt written off, and compensation.ba... (2 pages)View decision -
Decision Reference DRN7271164
5 Mar 2021 123 Debt Solutions Ltd UpheldBanking and creditMiss R has complained 123 Debt Solutions Ltd won’t refund fees for a debt management plan taken from her account from 2012 to 2014. She never agreed to set up this plan. background 123 Debt Solutions administered a debt management plan on Miss R’s behalf from April 2012 to May 2014. 18 pay... (3 pages)View decision -
Decision Reference DRN4741604
10 Jun 2015 Pentagon (UK) Limited Not upheldBanking and creditMr M complains on behalf of Mrs B that Pentagon (UK) Limited trading as Euro Debt Financial Services (Euro Debt) has mis-sold her a debt management plan.backgroundMrs B agreed to a debt management plan in September 2009 following a visit to her home by a representative ... (2 pages)View decision -
Decision Reference DRN6864101
19 Dec 2019 Hitachi Capital (UK) Plc Not upheldBanking and creditMiss R complains that Hitachi Capital (UK) Plc (“Hitachi”) sold her debt without advising her and should not have included interest in that debt. BackgroundMiss R took out a fixed sum loan in April 2017 but when her circumstances changed she had difficulty meeting the repayments. In Octobe... (2 pages)View decision -
Decision Reference DRN2846172
30 Jul 2019 Lloyds Bank PLC UpheldBanking and creditMrs F complains that Lloyds Bank PLC made errors in providing information to her debt management company with the result that she made payments to two debts instead of to just one.backgroundI should say at the outset that Lloyds has raised jurisdiction issues about this case, which have be... (3 pages)View decision
