We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69710 results
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Decision Reference DRN5304513
22 Dec 2015 National Westminster Bank Plc Not upheldBanking and creditMr F complained that National Westminster Bank Plc:- pursued him for debt which he believes is statute barred;-wrote to him at a wrong address, and wrongly changed his address again;-gave him poor customer service.He wanted his debt written off, and compensation.ba... (2 pages)View decision -
Decision Reference DRN4741604
10 Jun 2015 Pentagon (UK) Limited Not upheldBanking and creditMr M complains on behalf of Mrs B that Pentagon (UK) Limited trading as Euro Debt Financial Services (Euro Debt) has mis-sold her a debt management plan.backgroundMrs B agreed to a debt management plan in September 2009 following a visit to her home by a representative ... (2 pages)View decision -
Decision Reference DRN6864101
19 Dec 2019 Hitachi Capital (UK) Plc Not upheldBanking and creditMiss R complains that Hitachi Capital (UK) Plc (“Hitachi”) sold her debt without advising her and should not have included interest in that debt. BackgroundMiss R took out a fixed sum loan in April 2017 but when her circumstances changed she had difficulty meeting the repayments. In Octobe... (2 pages)View decision -
Decision Reference DRN3597555
9 Nov 2017 Legal & General Partnership Services Limited Not upheldBanking and creditMr A and Ms D complain that the re-mortgage Legal & General Partnership Services Limited (“L&G”) gave them in 2006 was unsuitable for them.Mr A and Ms D are represented by a firm of solicitors.background In December 2006 Mr A and Ms D met AWD Home Finance Lim... (4 pages)View decision -
Decision Reference DRN8053686
15 May 2015 Lowell Portfolio I Ltd Not upheldBanking and creditMs R complains that Lowell Portfolio I Ltd is wrongfully chasing her to repay a debt. backgroundIn 2013 Lowell bought a debt from a third party lender. It wrote to Ms R, to tell her the debt had changed owners, and asked her to repay over £300. Ms R considers ... (2 pages)View decision -
Decision Reference DRN3943103
5 May 2015 Barclays Bank Plc UpheldBanking and creditMr M complains that Barclays Bank Plc telephoned him in October 2014 chasing loan debts he does not believe he owes. And when Mr M attempted to call back it would not speak with him as he failed the security checks. He wants the debt written off and compensation ... (2 pages)View decision -
Decision Reference DRN8770684
1 Jun 2015 Sureterm Direct Limited Not upheldInsurance (excluding PPI)Miss B complains that Sureterm Direct Limited unfairly asked her for payment for an old motor insurance policy.backgroundSureterm apologised that it made a mistake by renewing Miss B’s policy but not taking payments by direct debit. Miss B complained after Sureterm and it... (2 pages)View decision -
Decision Reference DRN2991915
4 Dec 2015 Legal & General Partnership Services Limited UpheldBanking and creditMr and Mrs F complain that Legal & General Partnership Services Limited mis-sold a mortgage to them.backgroundIn 2005, the fixed rate period on Mr and Mrs F’s mortgage came to an end and they wanted to re-mortgage at a better rate. Legal & General recommended... (2 pages)View decision -
Decision Reference DRN3659441
11 Jun 2015 Legal & General Partnership Services Limited Not upheldBanking and creditMiss L and Mr R through their claims management company complain that the advice provided by Legal & General Partnership Services Limited to consolidate their debts was unsuitable.backgroundMiss L and Mr R had an existing mortgage. They remortgaged following advice f... (1 page)View decision -
Decision Reference DRN0943273
10 Feb 2017 Barclays Bank Plc Not upheldBanking and creditMr and Mrs S complain about the way in which Barclays Bank Plc has dealt with the closing of the accounts of Mrs S’s late mother.backgroundMrs S’s mother passed away in September 2016. She asked Barclays to close her late mother’s accounts and send her the balance.... (2 pages)View decision
