We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71523 results
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Decision Reference DRN7083903
16 Jan 2019 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mrs Y complains about how The Royal Bank of Scotland Plc (‘RBS’) used the compensation to settle her complaint about mis-sold payment protection insurance (PPI) to off-set against debt on her account.backgroundMrs Y took out a loan (ended 7120) in August 1992. The loan ... (2 pages)View decision -
Decision Reference DRN3285282
15 Feb 2017 Brunswick Homeloans Not upheldBanking and creditMr M complains that the mortgage and debt consolidation recommended by Brunswick Homeloans was unsuitable and unaffordable. Mr M asks for compensation.backgroundIn early 2011 Mr M took out a mortgage for £111,000 with a 14 year term. The mortgage was recommended by Br... (4 pages)View decision -
Decision Reference DRN2317587
3 Feb 2016 Legal & General Partnership Services Limited UpheldBanking and creditThis complaint is about a mortgage arranged for Mr S and Miss B by an adviser connected with Legal & General Partnership Services Limited (L&G).Mr S and Miss B say they weren’t properly advised. In particular, they feel that in their situation debt consolidati... (3 pages)View decision -
Decision Reference DRN0136048
16 Jan 2014 NEO Media Solutions Limited UpheldBanking and creditMr and Mrs R complain about a debt reduction agreement that they took out with NEO Media Solutions Limited, trading as One Debt Solution. They complain that it did not pay money to their creditors as it had agreed to do.backgroundMr and Mrs R entered into a debt reduction agreement wi... (2 pages)View decision -
Decision Reference DRN4140397
4 Apr 2019 Hoist Finance UK Limited Not upheldBanking and creditMr D complains that Hoist Finance UK Limited, represented by Robinson Way Ltd (“Robinson Way”), failed to tell him about a debt that he had with them when he asked to clear all of his debt. backgroundIn 2017 Mr D sold a property and wanted to clear all of his debt.... (2 pages)View decision -
Decision Reference DRN9093323
15 Jan 2014 Harrington Brooks (Accountants) Limited UpheldBanking and creditMr K complains that Harrington Brooks (Accountants) Limited failed to administer his debt management plan adequately.backgroundMr K set up a debt management plan with Harrington Brooks in November 2009. He says he paid Harrington Brooks “in excess of £8,000” but his largest debt – appr... (3 pages)View decision -
Decision Reference DRN-4053771
19 May 2023 Gain Credit LLC UpheldConsumer CreditDRN-4053771 The complaint Mrs W had a credit facility with Gain Credit LLC, trading as Drafty. Mrs W says she paid it off late September 2020. Drafty says she still owes it money. The complaint by Mrs W relates to poor management of the account including her credit file records. What happe... (12 pages)View decision -
Decision Reference DRN5920215
6 Apr 2017 MBNA Limited Not upheldBanking and creditMr B complains, in summary, that MBNA Limited acted unfairly in pursuing him for a debt and in selling the debt to a third party when it was aware that the debt was disputed.backgroundMr B opened a MBNA credit card account in June 2001. The account fell into arrea... (4 pages)View decision -
Decision Reference DRN-1012322
6 Aug 2019 Cabot Credit Management Group Limited Not upheldConsumer CreditThe complaint Mr T is unhappy with the way Cabot Credit Management Group Limited (trading as Cabot Financial (Europe) Limited) has dealt with him in relation to old debts. What happened Mr T had two credit accounts with two different businesses and, after falling into financial difficulty,... (3 pages)View decision -
Decision Reference DRN5998105
15 Oct 2013 Barclays Bank Plc Not upheldBanking and creditMr M complains that Barclays Bank Plc wrongly told him in 2008 that his credit card account was closed, leading to interest and charges being applied and his credit rating being affected. He also complains that Barclays took money from his current account without warning, to pay his credi... (3 pages)View decision
