We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69711 results
-
Decision Reference DRN5913258
26 Oct 2015 Legal & General Partnership Services Limited Not upheldBanking and creditThis complaint is about a mortgage arranged for Mr and Mrs K by an adviser connected with Legal & General Partnership Services Limited (“L&G”). Mr and Mrs K feel they weren’t given good advice. They’re particularly concerned about the suitability of the advise... (3 pages)View decision -
Decision Reference DRN-3040348
9 Sep 2021 Gregory Pennington Limited UpheldConsumer CreditDRN-3040348 The complaint Mrs W has complained that Gregory Pennington Limited failed to include one of her debts in a settlement offer after she gave them the required lump sum. What happened Mrs W was in a debt management plan with Gregory Pennington. In January 2020, Mrs W arranged for ... (4 pages)View decision -
Decision Reference DRN7530638
1 Feb 2017 The Royal Bank of Scotland Plc UpheldPayment protection insurance (PPI)Mr G is unhappy with how The Royal Bank of Scotland Plc (RBS) has used the compensation it offered to settle his complaint about the mis-sale of a payment protection insurance (PPI) policy.backgroundMr G complained about PPI sold to him with a credit card he took out wit... (2 pages)View decision -
Decision Reference DRN3454491
10 Sep 2019 Paragon Finance Plc Not upheldBanking and creditMs M has complained as she thinks Paragon Finance Plc, trading as Idem Servicing, is chasing her for a debt that is unenforceable.backgroundMs M made a request to Idem Servicing under section 77/78 of the Consumer Credit Act 1974 (CCA) for information about the debt. Idem Servicing has acc... (3 pages)View decision -
Decision Reference DRN9791955
22 Dec 2017 Capital One (Europe) plc Not upheldPayment protection insurance (PPI)Mrs M has complained about the way Capital One (Europe) Plc resolved the mis-sale of a payment protection insurance (PPI) policy.backgroundMrs M had a credit card with Capital One, which had PPI. Unfortunately, she fell into some difficulties. So in 2006, she made a ... (2 pages)View decision -
Decision Reference DRN3762920
3 Apr 2017 Bank of Scotland Plc Not upheldBanking and creditMr R, bringing the complaint on behalf of the estate of the late Miss R, complains that Bank of Scotland plc trading as Halifax hasn’t provided him with the correct payment details in order to allow him to settle the debt and discharge the estate. backgroundMr R ... (3 pages)View decision -
Decision Reference DRN-4899764
28 Jan 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4899764 The complaint Mr O complains that Bank of Scotland plc, trading as Halifax, hasn’t defaulted his credit card account and loan account after he entered into a debt arrangement scheme. What happened Mr O says that he entered into a debt arrangement scheme in February 2020. He ... (3 pages)View decision -
Decision Reference DRN-2320596
10 May 2021 The Royal Bank of Scotland Plc Not upheldInsuranceDRN-2320596 The complaint Ms E’s complaint is that The Royal Bank of Scotland Plc (RBS) has used the compensation from a mis-sold payment protection insurance (PPI) policy attached to credit card ending 9423 to reduce the debt it says Ms E still owes following completion of an Individual V... (2 pages)View decision -
Decision Reference DRN5570942
7 Aug 2018 Bank of Scotland Plc Not upheldBanking and creditMr E complains about how Bank of Scotland plc (trading as Halifax) has applied a refund of interest on his account.backgroundMr E got into some financial difficulties, and he asked a debt management company to help him to deal with his creditors. After he’d been m... (4 pages)View decision -
Decision Reference DRN-2036397
12 Feb 2021 Hoist Finance UK Limited UpheldConsumer CreditDRN-2036397 The complaint Ms O is unhappy that Hoist Finance UK Limited (Hoist), are noting that she needs to pay it an amount of £8,441.60 for outstanding debts it is collecting. What happened Ms O has said that in May 2019 she received communication from Hoist – noting that she needed to... (3 pages)View decision
