We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71523 results
-
Decision Reference DRN-2766975
19 May 2021 BW Legal Services Limited Not upheldConsumer CreditDRN-2766975 The complaint Mr B has complained that BW Legal Services Limited are chasing him for a debt which he feels they haven’t proven. What happened This complaint is about a loan from 2019, which was sold from the original creditor to a new owner in October 2020. The new owner brough... (2 pages)View decision -
Decision Reference DRN6577893
17 Jul 2017 Santander UK Plc UpheldBanking and creditMiss M complains that she had to pay a debt to release a charging order Santander UK Plc (previously Alliance and Leicester) placed on her property when she says she had already settled the debt years earlier. She says she felt bullied into paying the money. Miss M... (4 pages)View decision -
Decision Reference DRN2610730
8 Aug 2017 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Ms Z has complained about the way The Royal Bank of Scotland Plc (‘RBS’) wants to use PPI compensation it has agreed to pay her after she complained about the mis-sale of payment protection insurance (‘PPI’).backgroundMs Z took out a credit card with RBS in September 20... (2 pages)View decision -
Decision Reference DRN-1886806
12 Aug 2020 Lowell Financial Ltd Not upheldBanking and PaymentsDRN-1886806The complaintMr B complains that he has been incorrectly linked to debts by Lowell Financial Ltd. Mr B says the debts aren’t his and Lowell’s actions have impacted his credit file. What happenedIn July 2016 Lowell Portfolio I Ltd purchased a debt from a credit card company and a... (2 pages)View decision -
Decision Reference DRN7709555
15 Aug 2019 Barclays Bank UK PLC Not upheldBanking and creditMr A complains that Barclays Bank UK PLC, trading as Barclaycard, has refunded charges to his debt after he had been discharged from his insolvency trust deed. He thinks the refund should be paid to him. backgroundIn 2009 Mr A owed Barclaycard around £17,000 and he had exceeded his credit ... (2 pages)View decision -
Decision Reference DRN8622927
18 Feb 2016 HSBC Bank plc Not upheldBanking and creditMr K complains that HSBC Bank Plc withdrew his borrowing facilities without notice and then asked him to pay far more than he actually owed.background Mr K was liable for the balances on a current account and loan account with HSBC that he had taken to support a new b... (3 pages)View decision -
Decision Reference DRN0670895
2 Sep 2015 MBNA Limited Not upheldBanking and creditMs D complains that MBNA Limited incorrectly recorded a default on her credit reference file.backgroundIn 2010 Ms D found herself in financial difficulties and approached a debt management company to help her. It sent MBNA a statement of her income and expenditure ... (2 pages)View decision -
Decision Reference DRN-2436185
18 Jan 2021 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-2436185 The complaint Mrs R is complaining about the administration of her credit card account by Capital One (Europe) plc. What happened Mrs R moved overseas in 2010. She was struggling to pay off her credit card debts so in May 2011 she contacted a UK debt charity who set up a debt m... (3 pages)View decision -
Decision Reference DRN-3040348
9 Sep 2021 Gregory Pennington Limited UpheldConsumer CreditDRN-3040348 The complaint Mrs W has complained that Gregory Pennington Limited failed to include one of her debts in a settlement offer after she gave them the required lump sum. What happened Mrs W was in a debt management plan with Gregory Pennington. In January 2020, Mrs W arranged for ... (4 pages)View decision -
Decision Reference DRN2926408
31 Mar 2015 DFH Limited Not upheldBanking and creditMr H complains about the way that DFH Limited, trading as DFH Financial Solutions, has dealt with his debt management plan. He says that he agreed to pay £123 each month for 24 months to repay his debts but that the repayments are now required over a longer per... (2 pages)View decision
