We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70370 results
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Decision Reference DRN1405731
20 Sep 2016 Arrow Global Limited Not upheldBanking and creditMr C complains that Arrow Global Limited (“Arrow”) is chasing him for payment of a debt he doesn’t owe it. He wants Arrow to admit he doesn’t owe the debt and correct his credit file.backgroundIt appears that Mr C had two credit cards with a credit card company. ... (2 pages)View decision -
Decision Reference DRN-2666825
25 Mar 2021 Madison CF UK Limited UpheldConsumer CreditDRN-2666825 The complaint Mr S complained that Madison CF UK Limited trading as 118 118 Money (118 Money) lent to him irresponsibly and sold his debt to a debt collection agency. What happened Mr S took out a loan from 118 Money in October 2018 as follows: Date Amount Term Monthly repaymen... (4 pages)View decision -
Decision Reference DRN-2556158
19 Feb 2021 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-2556158 The complaint Miss H complains that Advanced Payment Solutions Limited trading as Cashplus (Cashplus) defaulted her account and sold it to a debt collection agency. What happened Miss H had a credit card from Cashplus since 2014. She was made bankrupt in October 2016. In 2019, ... (2 pages)View decision -
Decision Reference DRN-2807569
15 Jun 2021 National Westminster Bank Plc Not upheldConsumer CreditDRN-2807569 The complaint Mr B complains that National Westminster Bank Plc is chasing him for debts which he believes are unenforceable or statute barred. He wants collection activity to be stopped. What happened Mr B complains that NatWest has been chasing him for some historic debts. He... (4 pages)View decision -
Decision Reference DRN-2833860
17 Jun 2021 Debt Managers (Services) Limited Not upheldConsumer CreditDRN-2833860 The complaint Mr D has complained that Debt Managers (Services) Limited are chasing him for a debt which he feels they haven’t proved he owes them. What happened This complaint is about a regulated personal credit agreement which was sold to Debt Managers in 2019. There was a p... (2 pages)View decision -
Decision Reference DRN2154123
14 Aug 2015 The Royal Bank of Scotland Plc UpheldPayment protection insurance (PPI)Mr B’s complaint is about how The Royal Bank of Scotland Plc (RBS) used the compensation it offered to settle his complaint about a payment protection insurance (PPI) policy taken out with a mortgage. Mr B wants RBS to pay all the compensation directly to him.backgrou... (2 pages)View decision -
Decision Reference DRN4949220
21 Nov 2014 Lloyds Bank PLC Not upheldBanking and creditMr H complained because debt collectors have been pursuing him for payment of a Lloyds Bank PLC credit card debt. He has never had a Lloyds credit card and the debt is not his.backgroundMr H lives abroad, and his elderly parents live in the UK. From 2007 onwards, letters were sent to h... (2 pages)View decision -
Decision Reference DRN7141971
10 Dec 2019 MBNA Limited Not upheldBanking and creditMr M says that his father opened an MBNA credit card account in his name, but without hisknowledge or authority. He’s complained that, when he found out what had happened,MBNA Limited wouldn’t write off the debt on the account.backgroundIn April 2016 MBNA received an online application for... (3 pages)View decision -
Decision Reference DRN3858828
11 Dec 2019 Cabot Credit Management Group Limited UpheldBanking and creditMr T has complained about three credit card debts of his that have purportedly been assigned to Cabot Credit Management Group Limited (‘Cabot’). He’s unhappy about the lack of information he’s received from Cabot about the debts and how much he owes. backgroundThere are three debts, under ... (2 pages)View decision -
Decision Reference DRN8186725
3 Jul 2014 Lloyds Bank PLC Not upheldBanking and creditMr U complains that Lloyds Bank PLC sold his current account debt to a debt collection agency while he was on a repayment plan. He wants to be treated fairly. backgroundMr U had debts on his credit card and current accounts with Lloyds. He thought that these had been amalgamated and a re... (2 pages)View decision
