We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69711 results
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Decision Reference DRN3999788
14 Mar 2017 Barclays Bank Plc UpheldPayment protection insurance (PPI)Mr S has complained about the way Barclays Bank Plc tried to resolve the mis-selling of a payment protection insurance (PPI) policy.backgroundMr S had a credit card with Barclays. Unfortunately, he fell into financial difficulties, and in 2009 he stopped making payment... (3 pages)View decision -
Decision Reference DRN7599641
28 Nov 2016 Harrington Brooks (Accountants) Limited Not upheldBanking and creditMr P, represented by a claims management company (CMC), complains that Harrington Brooks (Accountants) Limited did not tell him about the free debt services available when he entered into his debt management plan (DMP). He also complains that distributions to his cred... (2 pages)View decision -
Decision Reference DRN6839023
20 Mar 2017 Capital One (Europe) plc UpheldPayment protection insurance (PPI)Mr A has complained about the way Capital One (Europe) plc (‘Capital One’) has used compensation it agreed to pay him after he complained about the mis-sale of payment protection insurance (‘PPI’).background Mr A took out a credit card with Capital One in 1997 and also ... (3 pages)View decision -
Decision Reference DRN9467100
21 Mar 2018 Hoist Finance UK Limited Not upheldBanking and creditMiss C complains that Hoist Finance UK Limited (Robinson Way) is seeking payment from her for debts which she believes are more than 20 years old.background Miss C received letters and visits from Robinson Way in relation to debts which she says are statute barred.Robin... (2 pages)View decision -
Decision Reference DRN-2791951
9 Jun 2021 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-2791951 The complaint Mr P complains about Tesco Personal Finance PLC (“Tesco”) regarding its decision to proceed with debt recovery action and registering a default whilst he had a complaint being considered by this service. He wants Tesco to remove the default and charges and interes... (3 pages)View decision -
Decision Reference DRN0883399
6 Jul 2016 DEBT CORRECT Not upheldBanking and creditMrs V has complained that Debt Correct gave her unsuitable and incomplete advice when she entered into a debt management plan.Mrs V is represented in her complaint. But for clarity, I’ll refer to all submissions as having been made by her directly.backgroundIn 2012, M... (2 pages)View decision -
Decision Reference DRN-1733910
13 May 2020 National Westminster Bank Plc Not upheldInsuranceDRN-1733910The complaintMr J has complained about the way National Westminster Bank PLC (“NatWest”) has used the compensation it offered to pay him to settle his complaint about the mis-sale of payment protection insurance (“PPI”). What happenedMr J took out a credit card with NatWest and ... (3 pages)View decision -
Decision Reference DRN-2467554
21 Jan 2021 American Express Services Europe Limited (AESEL) Not upheldBanking and PaymentsDRN-2467554 The complaint Mr I complained that American Express Services Europe Limited (AESEL) lent to him irresponsibly What happened Mr I applied for a credit card with AESEL. The application was approved, and the card was issued in June 2016. In the same month, AESEL reviewed the activ... (3 pages)View decision -
Decision Reference DRN-1790553
13 May 2020 Capital One (Europe) plc Not upheldInsuranceThe complaint Mrs P has complained about the way Capital One (Europe) Plc (“Capital One”) has used the compensation to settle her complaint about the mis-sale of payment protection insurance (“PPI”) related to a credit card. What happened Mrs P took out a credit card with Capital One and a... (3 pages)View decision -
Decision Reference DRN3176095
6 Feb 2017 Clydesdale Bank Plc Not upheldBanking and creditN, a limited company, complains that Clydesdale Bank plc sold its debt to an unregulated lender. It says this was in breach of the account terms and conditions and relevant laws and regulations. N is represented by its director, who I’ll call Mr P. It asks for compen... (2 pages)View decision
