We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69711 results
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Decision Reference DRN2959847
21 Oct 2013 Harrington Brooks (Accountants) Limited Not upheldBanking and creditMr N complains that Harrington Brooks (Accountants) Limited has not administered his debt management plan properly.background Mr N began a debt management plan (DMP) with Advanced Debt Solutions (now Harrington Brooks) in October 2007, paying £320 per month. In late 2011 he asked Harring... (2 pages)View decision -
Decision Reference DRN1565646
22 Sep 2020 Link Financial Outsourcing Limited Not upheldBanking and creditMr W complains that Link Financial Outsourcing Limited is pursuing him for three debts which he says it cannot prove are his, and about related issues.backgroundThree debts were assigned to Link Financial by third parties in 2008 and 2009. Mr W made token payments of £5 a month towards eac... (2 pages)View decision -
Decision Reference DRN2926408
31 Mar 2015 DFH Limited Not upheldBanking and creditMr H complains about the way that DFH Limited, trading as DFH Financial Solutions, has dealt with his debt management plan. He says that he agreed to pay £123 each month for 24 months to repay his debts but that the repayments are now required over a longer per... (2 pages)View decision -
Decision Reference DRN3568087
18 Dec 2019 Cabot Credit Management Group Limited Not upheldBanking and creditMiss L complains that a debt she has should not have been sold on.backgroundMiss L defaulted on a loan in 2011 and was taken to court by the creditor, who I’ll call company B. They subsequently obtained a charging order against her house. The debt has since been sold to various debt manage... (2 pages)View decision -
Decision Reference DRN-2705576
2 Jun 2021 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-2705576 The complaint Mr R complains that Barclays Bank UK PLC, trading as Barclaycard, sold his debt to a debt collection agency. He says phone calls from the debt collection agency have affected his mental health. He wants Barclaycard to take back possession of the debt or write it o... (2 pages)View decision -
Decision Reference DRN2889901
30 Sep 2015 Express Gifts Ltd Not upheldBanking and creditMr M complains that Express Gifts Ltd (trading as Studio) has not taken proper account of his financial difficulties when dealing with his debt to the company.backgroundDuring 2014 Mr M bought some items on credit from Studio’s catalogue. He made the first two payments. ... (2 pages)View decision -
Decision Reference DRN-1869494
29 May 2020 The Royal Bank of Scotland Plc Not upheldInsuranceDRN-1869494The complaintMr B is complaining that The Royal Bank of Scotland Plc (“RBS”) has used the compensation it offered for the mis-selling of a payment protection insurance (“PPI”) policy attached to his credit card, to reduce his outstanding debt. What happenedIn November 2019, RBS ... (3 pages)View decision -
Decision Reference DRN5172050
4 May 2017 Harrington Brooks (Accountants) Limited Not upheldBanking and creditMr W and Miss M complain that Harrington Brooks (Accountants) Limited mis-sold them a debt management plan. The complaint is brought on their behalf by a claims management company. It says it would’ve been more suitable for each of them to enter into a debt relief... (4 pages)View decision -
Decision Reference DRN8402021
3 Apr 2017 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs A through their representative M complain that the appointed representative of Legal & General Partnership Services Limited, W, mis-sold them a mortgage in 2008. They want compensation.backgroundMr and Mrs A took advice from W in 2008 about remortgaging th... (2 pages)View decision -
Decision Reference DRN1554357
17 Oct 2014 Debt Connect (U.K.) Limited UpheldBanking and creditMrs G complains that Debt Connect (U.K.) Limited has mis-managed a debt management plan (‘DMP’) she had with it. In summary she says it failed to pass all her payments on to creditors and that it is holding on to money which was intended to settle some of her debts.backgroundMrs G had ... (2 pages)View decision
