We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70502 results
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Decision Reference DRN4082393
19 Dec 2013 NEO Media Solutions Limited UpheldBanking and creditMr H complains that NEO Media Solutions Limited (trading as One Debt Solution) failed to administer her debt management plan appropriately.our initial conclusionsOur adjudicator upheld the complaint. He concluded that One Debt Solution failed to meet the requirements of the Office o... (2 pages)View decision -
Decision Reference DRN-3221577
18 Feb 2022 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-3221577 The complaint Mr R is unhappy that HSBC UK Bank Plc suspended his credit account without providing reasonable notice. What happened In March 2019, HSBC sent Mr R a letter informing that his credit account was classified as being in state of persistent debt and which encouraged ... (3 pages)View decision -
Decision Reference DRN2771506
3 Sep 2015 Legal & General Partnership Services Limited Not upheldBanking and creditMrs R and Mr S through their solicitors ML complain Legal & General Partnership Services Limited (“L & G”) gave them poor advice about debt consolidation. They want compensation.backgroundMrs R and Mr S said they were advised by L & G to borrow more mone... (2 pages)View decision -
Decision Reference DRN2175615
18 Dec 2017 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs A through their solicitor B complain that W, an appointed representative of Legal & General Partnership Services Limited, gave poor advice in 2006 and 2008 about debt consolidation and recommended an unsuitable mortgage. They want matters put right.backg... (3 pages)View decision -
Decision Reference DRN4154139
16 Feb 2015 Tesco Personal Finance PLC Not upheldPayment protection insurance (PPI)Mrs J brought this complaint on behalf of the late Mr J. The complaint is about the mis-sale of a payment protection insurance (PPI) policy Mr J took out with a credit card and how Tesco Personal Finance PLC (Tesco) is using the compensation it offered to settle this complaint.backgroun... (3 pages)View decision -
Decision Reference DRN4349709
6 Aug 2014 Arrow Global Accounts Management Limited Not upheldBanking and creditMiss K complains that Arrow Global Accounts Management Limited is pursuing her for a debt that she has repaid.backgroundThe adjudicator did not recommend that the complaint should be upheld. He said that:-Two debts for significantly different amounts were sold by the same lender in ... (1 page)View decision -
Decision Reference DRN-2274941
18 Dec 2020 Lowell Financial Ltd Not upheldBanking and PaymentsDRN-2274941 The complaint Miss R says Lowell Financial Limited is treating her unfairly because it will not remove two separate defaults from her credit file on two different debts that it holds. What happened Miss R says that her extreme personal circumstances and failings of the firms wi... (3 pages)View decision -
Decision Reference DRN9048360
22 Feb 2019 National Westminster Bank Plc Not upheldBanking and creditMr R complains that National Westminster Bank Plc didn’t fully refund him for interest and fees he’d been incorrectly charged due to non-compliance. They kept some of the money to offset a debt that Mr R owed to them. Mr R says that they shouldn’t have kept any mon... (3 pages)View decision -
Decision Reference DRN-2609169
4 Mar 2021 Debt Managers (Services) Limited Not upheldConsumer CreditDRN-2609169 The complaint Mr K complains that Debt Managers (Services) Limited is chasing him for a debt he doesn’t recognise is his. He wants it to stop chasing him for this debt or provide documentary evidence it is entitled to collect it from him. What happened Mr K says that he was con... (3 pages)View decision -
Decision Reference DRN-2928464
21 Oct 2021 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-2928464 The complaint Mr L complains that National Westminster Bank Plc (NatWest) are pursuing him for a debt. What happened On 3 March 2021, the balance of Mr L’s joint account with his wife was £2,328.01 debit - with an overdraft limit of £2,500. On 4 March 2021, £5,000 was paid into... (2 pages)View decision
