We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69426 results
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Decision Reference DRN4661245
10 Feb 2014 Capital One (Europe) plc Not upheldBanking and creditMrs S complains that a credit card account with Capital One (Europe) plc was fraudulently set up in her name. The complaint is brought on her behalf by her representative, “Mr T”.backgroundMrs S says that her former partner took out a credit card in her name and kept it concealed from he... (3 pages)View decision -
Decision Reference DRN8186725
3 Jul 2014 Lloyds Bank PLC Not upheldBanking and creditMr U complains that Lloyds Bank PLC sold his current account debt to a debt collection agency while he was on a repayment plan. He wants to be treated fairly. backgroundMr U had debts on his credit card and current accounts with Lloyds. He thought that these had been amalgamated and a re... (2 pages)View decision -
Decision Reference DRN1405731
20 Sep 2016 Arrow Global Limited Not upheldBanking and creditMr C complains that Arrow Global Limited (“Arrow”) is chasing him for payment of a debt he doesn’t owe it. He wants Arrow to admit he doesn’t owe the debt and correct his credit file.backgroundIt appears that Mr C had two credit cards with a credit card company. ... (2 pages)View decision -
Decision Reference DRN0268477
7 Jan 2014 Arrow Global Limited UpheldBanking and creditMr N complains that he is being pursued by Arrow Global Limited for two debts that he says he does not owe.backgroundArrow Global acquired two debts which it says were owed by Mr N. Mr N asked it for details of the debts and repaid one of the debts. He complained to Arrow Global that it... (2 pages)View decision -
Decision Reference DRN2991915
4 Dec 2015 Legal & General Partnership Services Limited UpheldBanking and creditMr and Mrs F complain that Legal & General Partnership Services Limited mis-sold a mortgage to them.backgroundIn 2005, the fixed rate period on Mr and Mrs F’s mortgage came to an end and they wanted to re-mortgage at a better rate. Legal & General recommended... (2 pages)View decision -
Decision Reference DRN2154123
14 Aug 2015 The Royal Bank of Scotland Plc UpheldPayment protection insurance (PPI)Mr B’s complaint is about how The Royal Bank of Scotland Plc (RBS) used the compensation it offered to settle his complaint about a payment protection insurance (PPI) policy taken out with a mortgage. Mr B wants RBS to pay all the compensation directly to him.backgrou... (2 pages)View decision -
Decision Reference DRN7141971
10 Dec 2019 MBNA Limited Not upheldBanking and creditMr M says that his father opened an MBNA credit card account in his name, but without hisknowledge or authority. He’s complained that, when he found out what had happened,MBNA Limited wouldn’t write off the debt on the account.backgroundIn April 2016 MBNA received an online application for... (3 pages)View decision -
Decision Reference DRN-3298558
2 Apr 2022 Barclays Bank UK PLC Not upheldConsumer CreditDRN-3298558 The complaint Miss W complains that Barclays Bank UK PLC provided her with incorrect information about an outstanding debt she was unaware of. What happened Miss W received a letter from a third party saying she still had a debt of over £800 from her Barclays student account. M... (2 pages)View decision -
Decision Reference DRN1566103
1 May 2015 MKDP LLP Not upheldBanking and creditMrs D complains that MKDP LLP is pursuing her for a debt that is statute barred.backgroundMrs D was contacted by MKDP in July 2013 about a debt that she says is statute barred. MKDP contacted the original creditor which said that debt repayments had been made with... (2 pages)View decision -
Decision Reference DRN-4439519
10 Nov 2023 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4439519 The complaint Mrs D complains that Barclays Bank UK PLC says she owes money to it. What happened Mrs D says she was the victim of fraud, and a debt was taken out in her name. She says Barclays wrote off the debt but is now asking her to repay it. Mrs D would like Barclays to st... (2 pages)View decision
