We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69710 results
-
Decision Reference DRN6383985
8 Nov 2016 Debt Information Services Limited Not upheldBanking and creditMiss K has complained Debt Information Services Limited (‘DIS’) mis-sold her a debt management plan.She’s represented by D, a claims management company.backgroundDIS arranged a debt management plan for Miss K. She said an individual voluntary arrangement (IVA) would’ve be... (2 pages)View decision -
Decision Reference DRN4637583
17 Nov 2015 Capital One (Europe) plc Not upheldPayment protection insurance (PPI)Mr F has complained about the way Capital One (Europe) plc (“Capital One”) has used the compensation it agreed to pay him after he complained about the mis-sale of payment protection insurance (“PPI”).backgroundMr F took out a credit card with Capital One and also took... (2 pages)View decision -
Decision Reference DRN1347712
19 Nov 2015 The Royal Bank of Scotland Plc UpheldPayment protection insurance (PPI)Ms D has complained about the way The Royal Bank of Scotland Plc (“RBS”) has used the compensation it agreed to pay her after she complained about the mis-sale of payment protection insurance (“PPI”).backgroundMs D took out a credit card with RBS and also took out PPI a... (2 pages)View decision -
Decision Reference DRN2175615
18 Dec 2017 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs A through their solicitor B complain that W, an appointed representative of Legal & General Partnership Services Limited, gave poor advice in 2006 and 2008 about debt consolidation and recommended an unsuitable mortgage. They want matters put right.backg... (3 pages)View decision -
Decision Reference DRN9816546
7 Jan 2016 Barclays Bank Plc Not upheldBanking and creditMr S, represented by his wife, complained because Barclays Bank PLC sent him letters chasing for £11,000 of debt, several years after he had paid it off.background In 2009, Mr and Mrs S both entered Individual Voluntary Arrangements (IVAs) to pay back their debts. Th... (2 pages)View decision -
Decision Reference DRN-2342189
22 Apr 2021 National Westminster Bank Plc Not upheldInsuranceDRN-2342189 The complaint Miss N’s complaint is that National Westminster Bank Plc (NatWest) has used the compensation from three mis-sold payment protection insurance (PPI) policies to reduce the debt it says Miss N still owes it following completion of an Individual Voluntary Arrangement... (2 pages)View decision -
Decision Reference DRN-2238251
22 Apr 2021 The Royal Bank of Scotland Plc Not upheldInsuranceDRN-2238251 The complaint Mr B’s complaint is that The Royal Bank of Scotland Plc (RBS) has used the compensation from a mis-sold payment protection insurance (PPI) policy to reduce the debt it says Mr B still owes following completion of an Individual Voluntary Arrangement (IVA). What hap... (2 pages)View decision -
Decision Reference DRN-3221577
18 Feb 2022 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-3221577 The complaint Mr R is unhappy that HSBC UK Bank Plc suspended his credit account without providing reasonable notice. What happened In March 2019, HSBC sent Mr R a letter informing that his credit account was classified as being in state of persistent debt and which encouraged ... (3 pages)View decision -
Decision Reference DRN4082393
19 Dec 2013 NEO Media Solutions Limited UpheldBanking and creditMr H complains that NEO Media Solutions Limited (trading as One Debt Solution) failed to administer her debt management plan appropriately.our initial conclusionsOur adjudicator upheld the complaint. He concluded that One Debt Solution failed to meet the requirements of the Office o... (2 pages)View decision -
Decision Reference DRN6577893
17 Jul 2017 Santander UK Plc UpheldBanking and creditMiss M complains that she had to pay a debt to release a charging order Santander UK Plc (previously Alliance and Leicester) placed on her property when she says she had already settled the debt years earlier. She says she felt bullied into paying the money. Miss M... (4 pages)View decision
