We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70772 results
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Decision Reference DRN-4559809
9 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4559809 The complaint Mr P says Barclays Bank UK PLC are harassing him to repay a debt for an overdraft. What happened In April 2023 Mr P got in touch with our service and said Barclays had been harassing him to repay an overdraft debt for £377.28. Mr P wanted Barclays to stop using de... (2 pages)View decision -
Decision Reference DRN-3081882
6 Oct 2021 MBNA Limited Not upheldBanking and PaymentsDRN-3081882 The complaint Mr B complains MBNA Limited continues to report a default on his credit file despite having sold the debt to another business. What happened Mr B had a credit card with MBNA that was closed and defaulted in October 2019. MBNA reported the default and outstanding b... (2 pages)View decision -
Decision Reference DRN1008296
10 Dec 2014 Capquest Debt Recovery Limited Not upheldBanking and creditMr T complains that Capquest Debt Recovery Limited (‘Capquest’) is trying to recover a debt from him which he does not remember. In summary, he says that he has paid off his debts and he would like this account taken off his record and any adverse information removed from his credit fi... (2 pages)View decision -
Decision Reference DRN3654105
7 Jul 2016 The Royal Bank of Scotland Plc UpheldPayment protection insurance (PPI)Mr M’s complaint is about the sale of a payment protection insurance (PPI) policy and the way The Royal Bank of Scotland Plc (RBS) has used the compensation it offered to put this right.backgroundMr M was sold a PPI policy with his credit card (ending 4219) in 2001... (3 pages)View decision -
Decision Reference DRN7433191
15 Oct 2018 National Westminster Bank Plc Not upheldPayment protection insurance (PPI)Mr B is unhappy with the way National Westminster Bank Plc has used the compensation it offered for a mis-sold payment protection insurance (PPI) policy associated with his credit card.backgroundMr B complained to NatWest that the PPI that had been associated with his ... (2 pages)View decision -
Decision Reference DRN1269377
6 May 2016 Home Retail Group Insurance Services Limited Not upheldPayment protection insurance (PPI)Mr C has complained that Home Retail Group Insurance Services Limited (Home Retail) mis-sold him a payment protection insurance (PPI) policy.backgroundMr C took out a store card with Home Retail (trading as Argos) in 2008. The PPI policy started shortly afterwards. Home re... (2 pages)View decision -
Decision Reference DRN0259480
12 Jul 2017 Legal & General Partnership Services Limited Not upheldBanking and creditMs W’s complaint is that she was badly advised by Legal & General Partnership Services Limited (L&G). She says that she was mis-sold a mortgage in 2008 as the advice to consolidate debts into an interest-only mortgage was unsuitable. Ms W is represented in her... (4 pages)View decision -
Decision Reference DRN-5298658
26 Feb 2025 Lowell Portfolio I Ltd UpheldConsumer CreditDRN-5298658 The complaint Mr H is unhappy Lowell Portfolio I Ltd (“Lowell”) have been contacting him about a debt he says he knows nothing about. What happened Mr H says Lowell first contacted him about an outstanding debt of over £1,500, originally with a bank I’ll refer to as B, in S... (3 pages)View decision -
Decision Reference DRN6622870
16 Jun 2020 Cabot Credit Management Group Limited Not upheldBanking and creditMr K complains about Cabot Credit Management Group Limited (“Cabot’s”) management of a debt they say he owes them.backgroundMr K has been represented by his solicitors in this complaint but for ease I will refer to Mr K throughout this decision.Mr K says that: a debt Cabot say he has with... (3 pages)View decision -
Decision Reference DRN3418436
11 Dec 2019 MBNA Limited Not upheldBanking and creditMr A complains that MBNA Limited transferred his debt to a third party but didn’t tell it about the reduced repayment agreement that he was on at that time.background Mr A had a credit card debt with MBNA. He was making monthly payments of more than £400 but contacted MBNA in January 2018 ... (4 pages)View decision
