We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69710 results
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Decision Reference DRN8402021
3 Apr 2017 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs A through their representative M complain that the appointed representative of Legal & General Partnership Services Limited, W, mis-sold them a mortgage in 2008. They want compensation.backgroundMr and Mrs A took advice from W in 2008 about remortgaging th... (2 pages)View decision -
Decision Reference DRN6207556
5 Aug 2019 National Westminster Bank Plc Not upheldBanking and creditMr C’s unhappy that National Westminster Bank Plc (NatWest) are chasing him for payment of a debt on a personal credit card account which he thought had been paid off in 2016. backgroundNatWest say that Mr C held a personal credit card account with them, and the last payment for this accou... (2 pages)View decision -
Decision Reference DRN-3949728
9 May 2023 Link Financial Outsourcing Limited UpheldBanking and PaymentsDRN-3949728 The complaint Mrs J complains that Link Financial Outsourcing Limited trading as Link Financial did not write off her debt due to her medical issues and took too long to notify her of this. What happened Mrs J and her husband Mr J, though this decision will focus on Mrs J’s acc... (3 pages)View decision -
Decision Reference DRN-4347629
13 Sep 2023 ReAssure Limited UpheldPensions and AnnuitiesDRN-4347629 The complaint Mr R complains that a company which is now part of ReAssure Limited (ReAssure) sent him a pension payment in error in 2017. But then told him in 2020 that the money wasn’t his. ReAssure asked Mr R to repay the money in September 2020. But after his solicitor sent ... (8 pages)View decision -
Decision Reference DRN-3792157
9 Nov 2022 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-3792157 The complaint Mr B complains that Tesco Personal Finance PLC trading as Tesco Bank mis-managed his credit card account. What happened Mr B opened his credit card account with Tesco in September 2003. As there were arrears on the account, it was passed over to a debt collection ... (3 pages)View decision -
Decision Reference DRN-2178091
12 Nov 2020 TSB Bank plc UpheldConsumer CreditDRN-2178091 The complaint Miss T complains about the way TSB Bank Plc treated her when it chased her for an outstanding debt. What happened Miss T had a personal loan with TSB. In 2016 Miss T went through some personal difficulties and was put in a vulnerable position. She entered a debt m... (2 pages)View decision -
Decision Reference DRN-2559793
17 Mar 2021 National Westminster Bank Plc UpheldBanking and PaymentsDRN-2559793 The complaint D complains about National Westminster Bank Plc (“NatWest”) for its decision to deny his business account longer forbearance on an overdraft debt and its decision to transfer the account to debt recovery. D wants the account to remain out of debt recovery and for ... (3 pages)View decision -
Decision Reference DRN5766849
12 Jan 2016 The Mortgage Matters Partnership UpheldBanking and creditMr and Mrs A complain that The Mortgage Matters Partnership (“MMP”) mis-sold them a mortgage in 2012.backgroundMr and Mrs A - through their representative - say that in 2012 they met with the MMP advisor to discuss reducing the rate of their existing mortgage with ... (3 pages)View decision -
Decision Reference DRN8836175
9 Jul 2013 DEBT HELP DIRECT LIMITED UpheldBanking and creditMr F complains about the administration of payments he made under a Debt Help Direct Limited debt management plan. He says payments to one of his creditors continued to be made despite his clear instructions for those payments to stop. backgroundMr F signed up to a debt management plan ... (2 pages)View decision -
Decision Reference DRN5493569
14 Aug 2015 The Funding Corporation Limited UpheldPayment protection insurance (PPI)Mrs B has complained about the way The Funding Corporation Limited (“TFC”) has used the compensation it agreed to pay her following a complaint about the sale of a payment protection insurance (“PPI”) policy.backgroundMrs B took out a loan for £10,000 in 2005 and she to... (3 pages)View decision
