We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69711 results
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Decision Reference DRN5245176
31 Dec 2015 Legal & General Partnership Services Limited UpheldBanking and creditMr and Mrs G complain that they were mis-sold a re-mortgage by an appointed representative of Legal & General Partnership Services Limited (L&G).backgroundMr and Mrs G made a re-mortgage application with L&G. L&G recommended a repayment mortgage over a 16 ... (2 pages)View decision -
Decision Reference DRN1697922
28 Nov 2018 Santander UK Plc Not upheldBanking and creditMiss D complains that Santander UK Plc lent her money she couldn’t pay back. Miss D has been supported in her complaint by her father, Mr D. background Mr D said that Santander had allowed Miss D to run up credit card debt of £6,000. He said that Santander had kept... (3 pages)View decision -
Decision Reference DRN8053686
15 May 2015 Lowell Portfolio I Ltd Not upheldBanking and creditMs R complains that Lowell Portfolio I Ltd is wrongfully chasing her to repay a debt. backgroundIn 2013 Lowell bought a debt from a third party lender. It wrote to Ms R, to tell her the debt had changed owners, and asked her to repay over £300. Ms R considers ... (2 pages)View decision -
Decision Reference DRN-4259665
19 Dec 2023 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-4259665 The complaint Mr O has complained that PayPal (Europe) Sarl et Cie SCA (“PayPal”) is not clearly stating how much outstanding debt exists on his account. Mr O says the amount keeps changing and is shown in Euros. What happened Mr O had contacted PayPal and a third-party debt co... (3 pages)View decision -
Decision Reference DRN2476450
24 Oct 2017 Legal & General Partnership Services Limited Not upheldBanking and creditMs P through her representative B complains that an appointed representative of Legal & General Partnership Services Limited mis-sold her a mortgage in 2006. She wants compensation.backgroundMs P took advice about a new mortgage from A, an appointed representative ... (3 pages)View decision -
Decision Reference DRN6600270
14 Dec 2015 Harrington Brooks (Accountants) Limited UpheldBanking and creditMs M complains that Harrington Brooks (Accountants) Limited (Harrington Brooks) mismanaged her debt management plan (DMP). She said it did not properly make payments to one of her creditors (creditor A). backgroundMs M said that she entered the DMP in January 2013. Paym... (2 pages)View decision -
Decision Reference DRN9579504
10 Nov 2015 Legal & General Partnership Services Limited UpheldBanking and creditMr and Mrs F complain that they were mis-sold a mortgage by an appointed representative of Legal & General Partnership Services Limited (“L&G”).backgroundIn 2006 L&G’s representative recommended a two year fixed rate mortgage on a repayment basis to Mr an... (3 pages)View decision -
Decision Reference DRN1136544
10 Aug 2017 Capital One (Europe) plc Not upheldPayment protection insurance (PPI)Mr S is complaining that Capital One (Europe) plc has used the compensation it offered for the mis-selling of a payment protection insurance (PPI) policy attached to his credit card, to reduce his outstanding debt.backgroundMr S took out a credit card in 1999. At the ... (2 pages)View decision -
Decision Reference DRN5813397
21 Nov 2016 Link Financial Outsourcing Limited UpheldBanking and creditMr O complains that Link Financial Outsourcing Limited (Link) applied for a charging order in a court that wasn’t local to him.background Mr O had a credit card debt, which he wasn’t able to repay. The debt was sold to Link Financial Outsourcing, which then assigned ... (2 pages)View decision -
Decision Reference DRN3091786
7 Jun 2013 The Royal Bank of Scotland Plc Not upheldBanking and creditMr T complains that, even after court proceedings declared that The Royal Bank of Scotland Plc could not pursue Mr T for a business loan debt, the bank continued to send both him and his solicitor correspondence about the loan. He says it also registered adverse information about the l... (1 page)View decision
