We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69426 results
-
Decision Reference DRN6215656
11 Aug 2015 Lawrence Charlton Limited Not upheldBanking and creditMr and Mrs P have complained Lawrence Charlton Limited, trading as Promise Debt Solutions, didn’t give them proper advice about the best action for them to manage their debts.backgroundMr and Mrs P had debts of more than £20,000. They went to a company offering debt ma... (2 pages)View decision -
Decision Reference DRN2444490
31 Oct 2014 Arrow Global Limited UpheldBanking and creditMr L complains about a debt that Arrow Global Limited is seeking repayment of. He says he has already repaid the debt and he is unhappy about being pursued for further payment. backgroundThe complaint was considered by one of our adjudicators who recommended it be upheld. He found that... (3 pages)View decision -
Decision Reference DRN-4704779
9 Apr 2024 MBNA Limited UpheldBanking and PaymentsDRN-4704779 The complaint Mrs G complains MBNA Limited unfairly defaulted her account. What happened Mrs G held a credit card with MBNA and thought it had been paid off as part of a debt reconsolidation. Mrs G then saw a direct debit leaving her account, to pay MBNA. Mrs G spoke to MBNA, b... (4 pages)View decision -
Decision Reference DRN5482519
28 Jan 2015 Debt and Claims Limited UpheldBanking and creditMr N has complained about how Debt and Claims Limited managed his debt management plan. He’s particularly concerned that the payments he made to them were not being passed on to his creditors.backgroundMr N has a number of different creditors and was unable to pay his debts. He ente... (3 pages)View decision -
Decision Reference DRN2991915
4 Dec 2015 Legal & General Partnership Services Limited UpheldBanking and creditMr and Mrs F complain that Legal & General Partnership Services Limited mis-sold a mortgage to them.backgroundIn 2005, the fixed rate period on Mr and Mrs F’s mortgage came to an end and they wanted to re-mortgage at a better rate. Legal & General recommended... (2 pages)View decision -
Decision Reference DRN9579228
15 Jan 2016 Bank of Scotland Plc Not upheldBanking and creditMr J complains that following the sale of his debt by Bank of Scotland plc, defaults relating to the accounts he previously held with the bank are shown twice on his credit file.backgroundIn 2010 Bank of Scotland recorded defaults against each of Mr J’s accounts o... (4 pages)View decision -
Decision Reference DRN0766567
31 Mar 2014 Cabot Financial (Europe) Limited Not upheldBanking and creditMr B complains that Cabot Financial (Europe) Limited did not provide him with correct information about his debt which it had purchased from a third party.backgroundMr B received a letter from the agent of the third party to say that the third party had transferred a debt he owed it to ... (2 pages)View decision -
Decision Reference DRN-2959695
19 Aug 2021 Arrow Global Limited UpheldBanking and PaymentsDRN-2959695 The complaint Mr S complains that Arrow Global Limited (Arrow) registered a default against his name. What happened A default was registered by Arrow in Mr S’ name on 1 December 2015 on debt A. It had been purchased from another lender by Arrow in September 2014. The balance is... (2 pages)View decision -
Decision Reference DRN3931239
6 Feb 2014 Microcredit Limited UpheldBanking and creditMiss N complains that Microcredit Limited has not treated her fairly. She says it did not respond positively and sympathetically to her financial difficulties, applying excessive charges to her debt and taking aggressive debt collection action. She says the business did not respond whe... (3 pages)View decision -
Decision Reference DRN-3298558
2 Apr 2022 Barclays Bank UK PLC Not upheldConsumer CreditDRN-3298558 The complaint Miss W complains that Barclays Bank UK PLC provided her with incorrect information about an outstanding debt she was unaware of. What happened Miss W received a letter from a third party saying she still had a debt of over £800 from her Barclays student account. M... (2 pages)View decision
