We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71523 results
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Decision Reference DRN9093323
15 Jan 2014 Harrington Brooks (Accountants) Limited UpheldBanking and creditMr K complains that Harrington Brooks (Accountants) Limited failed to administer his debt management plan adequately.backgroundMr K set up a debt management plan with Harrington Brooks in November 2009. He says he paid Harrington Brooks “in excess of £8,000” but his largest debt – appr... (3 pages)View decision -
Decision Reference DRN8151747
16 May 2013 Welcome Financial Services Limited UpheldPayment protection insurance (PPI)K821x summaryThis complaint concerns three single premium payment protection insurance (PPI) policies taken out by Mr and Mrs A alongside three unsecured loans in March 2003, June 2003 and May 2004. Mr and Mrs A say Welcome Financial Services Limited (‘Welcome’) mis-sold the policies.ba... (5 pages)View decision -
Decision Reference DRN5920215
6 Apr 2017 MBNA Limited Not upheldBanking and creditMr B complains, in summary, that MBNA Limited acted unfairly in pursuing him for a debt and in selling the debt to a third party when it was aware that the debt was disputed.backgroundMr B opened a MBNA credit card account in June 2001. The account fell into arrea... (4 pages)View decision -
Decision Reference DRN3442892
3 Sep 2015 Cabot Financial (UK) Limited UpheldBanking and creditMs M complains that Cabot Financial (UK) Limited asked her to repay a debt that she believes is statute barred.backgroundIn 2001 Ms M owed money to a bank, which she didn’t pay back. The bank later sold the debt to a company I’ll call E. Then E sold the debt to Cab... (2 pages)View decision -
Decision Reference DRN-3581135
3 Aug 2022 Intrum UK Limited Not upheldBanking and PaymentsDRN-3581135 The complaint Mr R complains that Intrum UK Limited are pursuing him for a debit which he disputes. What happened In November 2019 a credit card debt in the sum of £3,739.46 in Mr R’s name was sold to Intrum. Mr R contacted Intrum and disputed the debt. He requested a copy of t... (2 pages)View decision -
Decision Reference DRN-3095341
8 Oct 2021 PayPal Europe Sarl & Cie, SCA UpheldBanking and PaymentsDRN-3095341 The complaint Miss H complains about irresponsible lending by PayPal Europe Sarl & Cie, SCA. She’s also unhappy they said they’d write off her debt under PayPal credit, but then changed their mind. And she’s unhappy they keep sending her payment reminders when they said the... (5 pages)View decision -
Decision Reference DRN1559712
6 Jun 2017 Sesame Limited Not upheldBanking and creditMs M and Mr S complain about the advice to consolidate their debts and take out a mortgage that was recommended to them by the appointed representative of Sesame Limited. Ms M and Mr S would like Sesame Limited to take responsibility for the debt Mr S now owes t... (3 pages)View decision -
Decision Reference DRN-2568481
10 Feb 2021 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-2568481 The complaint Mrs E complains that AvantCredit of UK, LLC failed to notify her that agents would visit her home when seeking repayment of a debt. She further complains that the agents discussed details of the debt with a third party. She wants an apology and compensation. What ... (4 pages)View decision -
Decision Reference DRN9467100
21 Mar 2018 Hoist Finance UK Limited Not upheldBanking and creditMiss C complains that Hoist Finance UK Limited (Robinson Way) is seeking payment from her for debts which she believes are more than 20 years old.background Miss C received letters and visits from Robinson Way in relation to debts which she says are statute barred.Robin... (2 pages)View decision -
Decision Reference DRN-2791951
9 Jun 2021 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-2791951 The complaint Mr P complains about Tesco Personal Finance PLC (“Tesco”) regarding its decision to proceed with debt recovery action and registering a default whilst he had a complaint being considered by this service. He wants Tesco to remove the default and charges and interes... (3 pages)View decision
