We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71155 results
-
Decision Reference DRN-3166970
22 Feb 2022 New Wave Capital Limited UpheldBanking and PaymentsDRN-3166970 The complaint R, a limited company, has complained New Wave Capital Limited, trading as Capital on Tap, continues to hold them liable for a debt that isn’t theirs. Mr A is a director of R and represents R in their complaint. What happened In December 2019 after being pursued fo... (3 pages)View decision -
Decision Reference DRN6018880
16 Sep 2014 Lowell Portfolio I Ltd Not upheldBanking and creditMr C complains that Lowell Portfolio I Ltd gave him incorrect information about the company it bought his debt from. He considers this led to him losing income and having to pay court costs. He wants substantial compensation for this.our initial conclusionsOur adjudicator did not recom... (2 pages)View decision -
Decision Reference DRN5367079
26 Nov 2015 MKDP LLP Not upheldBanking and creditMr H complains that MKDP LLP continued to contact him for repayment of a debt which was in dispute and when it had told him it would suspend its collection activities.backgroundMKDP bought the debt from a third party. Mr H brought a complaint about the administration... (1 page)View decision -
Decision Reference DRN9971493
9 Dec 2015 IG Index Limited Not upheldInvestment and pensionsMr W’s complaint is about how IG Index Limited handled losses on his account. He says: IG offers too much leverage it’s not clear how IG decides to close positions or how it deals with negative balances, and IG has aggressively chased his negative balance, instea... (2 pages)View decision -
Decision Reference DRN5436121
9 Mar 2016 Barclays Bank Plc UpheldBanking and creditMiss H complains about the service she received from Barclays Bank Plc (“Barclays”). She says she was experiencing financial difficulty when she visited her local branch for some help about how to cope with her debts. But she says she wasn’t treated positively and symp... (2 pages)View decision -
Decision Reference DRN3788876
3 Aug 2020 HSBC UK Bank Plc Not upheldBanking and creditMr N complains that HSBC UK Bank Plc intentionally cancelled his direct debit repayments of his personal loan, and then defaulted the loan, while he wished to keep making payments.backgroundMr N had a personal loan and a mortgage, both with HSBC. His monthly repayments were about £181 on t... (3 pages)View decision -
Decision Reference DRN2681133
24 Apr 2014 Grass Roots (Financial) Limited UpheldBanking and creditMiss R and Mr W complain about a debt management plan they entered into with Grass Roots (Financial) Limited. They are unhappy about the way the plan has been administered and feel that Grass Roots has not done what it should have done when dealing with their respective creditors.Miss R ... (3 pages)View decision -
Decision Reference DRN5160608
17 Jun 2014 MBNA Limited Not upheldBanking and creditMr R complains MBNA Limited administered his credit card account poorly and sold his debt to a third party. He also complains MBNA has been rude when dealing with his complaint.backgroundMr R had a credit card account with MBNA. Mr R regularly failed to make the minimum payment required... (2 pages)View decision -
Decision Reference DRN4345428
26 Sep 2014 MBNA Limited Not upheldBanking and creditMr N makes a number of complaints about the way in which MBNA Limited managed his credit card account in 2008 and 2009. In particular he says MBNA: Hasn’t provide him with a signed copy of its agreement with him; Imposed excessive charges and interest; Sold the debt on his card to ... (3 pages)View decision -
Decision Reference DRN5671932
2 Sep 2014 Capital One (Europe) plc Not upheldBanking and creditcomplainMs T complains that Capital One (Europe) plc failed to meet its obligations to assist her when she was having financial difficulties. She wants a refund of all the interest and charges taken from her credit card account.Ms T is represented in her complaint by her daughter, Miss T... (2 pages)View decision
