We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71155 results
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Decision Reference DRN-1352609
13 Feb 2020 Madison CF UK Limited Not upheldConsumer CreditDRN-1352609The complaintMr W complains that Madison CF UK Limited sold his debt to a third party and recorded a default without telling him beforehand. What happenedMr W took out a £3,000 loan with Madison around January 2019. The loan was arranged to run for a 24-month term and Mr W was d... (3 pages)View decision -
Decision Reference DRN-2183365
29 Sep 2020 TSB Bank plc UpheldBanking and PaymentsDRN-2183365The complaintMr B complains that TSB Bank plc didn’t remove a default notice on his credit file having been directed to do so by an ombudsman. He also complains that it unfairly defaulted a second account. What happenedMr B had a complaint investigated by this service after TSB ... (3 pages)View decision -
Decision Reference DRN-4837344
9 Jul 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4837344 The complaint Mrs F complained that Barclays Bank UK PLC (trading as Barclaycard) held her responsible for a debt linked to a credit card she said she didn’t apply for. She wants compensation for the distress this has caused her. What happened Both sides are familiar with the c... (3 pages)View decision -
Decision Reference DRN9181201
15 Jan 2018 National Westminster Bank Plc Not upheldPayment protection insurance (PPI)Mr A is unhappy with how National Westminster Bank Plc (‘NatWest’) has resolved his complaint about a payment protection insurance (‘PPI’) policy attached to a loan. backgroundIn February 2007 Mr A took out a loan with NatWest. As well as that loan Mr A borrowed a... (3 pages)View decision -
Decision Reference DRN-3812197
17 Nov 2022 Oakbrook Finance Limited UpheldConsumer CreditDRN-3812197 The complaint The complaint Mr P complains through his representative that OAKBROOK FINANCE LIMITED trading as Likely Loans irresponsibly lent him money on high cost loans that he couldn’t afford to repay. What happened Likely Loans provided Mr P with the following loans: Date ... (4 pages)View decision -
Decision Reference DRN1666603
28 Dec 2016 Harrington Brooks (Accountants) Limited Not upheldBanking and creditMr R has complained about a financial management plan (the ‘plan’) he entered into with Harrington Brooks (Accountants) Limited. Mr R has been represented in bringing his complaint. But for clarity, I’ll refer to all submissions made on his behalf as having been made... (2 pages)View decision -
Decision Reference DRN2710994
18 Dec 2015 Legal & General Partnership Services Limited Not upheldBanking and creditMiss E complains that an appointed representative of Legal & General Partnership Services Limited (“L&G”) mis-sold her a mortgage.backgroundI issued a provisional decision in this case on 29 October 2015. In that provisional decision, which is attached and forms ... (4 pages)View decision -
Decision Reference DRN0151928
9 Aug 2019 Valour Finance Limited Not upheldBanking and creditMr B says Valour Finance Limited, trading as Savvy.co.uk, lent to him irresponsibly.backgroundMr B had one loan with Savvy for £800. The repayments were about £133 per month for 12 months, commencing in August 2015.Our adjudicator considered the complaint and didn’t think Savvy had acted i... (2 pages)View decision -
Decision Reference DRN7696696
9 May 2019 Link Financial Outsourcing Limited Not upheldBanking and creditMr S complains that Link Financial Outsourcing Limited (“Link”) are chasing him for a debt he doesn’t owe.background Mr S and his late wife took a loan out together when Mr S had his own business. But when the business failed, and Mr S was declared bankrupt, he says... (2 pages)View decision -
Decision Reference DRN5129395
3 May 2016 Legal & General Partnership Services Limited UpheldBanking and creditThis complaint is about a mortgage arranged for Mr G and Miss W by an adviser connected with Legal & General Partnership Services Limited (L&G).Mr G and Miss W feel L&G mis-sold them a mortgage and they weren’t properly advised about debt consolidation. T... (3 pages)View decision
