We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71523 results
-
Decision Reference DRN7860739
2 May 2018 Barclays Bank Plc Not upheldBanking and creditMr L complains that Barclays Bank Plc asked him to repay a debt which he settled with them in 2007.background In 2007, Mr L and Barclays reached an agreement over a credit card debt he had with them. The agreement meant Mr L would pay the majority of the balance an... (2 pages)View decision -
Decision Reference DRN6820762
13 Nov 2017 Bank of Ireland (UK) Plc Not upheldBanking and creditThe executor of the late Mrs C complains that Bank of Ireland (UK) Plc trading as Post Office Money (POM) increased Mrs C’s credit card limit without carrying out a proper financial assessment and that the new limit was unaffordable.background Mrs C took out a credit ... (3 pages)View decision -
Decision Reference DRN8603644
24 Jun 2016 HSBC Bank plc Not upheldInvestment and pensionsMr P has complained that he was mis-sold various term assurance and critical illness policies by HSBC Bank Plc between 1998 and 2004. Mr P is represented in bringing his complaint.backgroundIn 1998 Mr P was sold a mortgage protection plan with critical illness cove... (3 pages)View decision -
Decision Reference DRN3407563
25 Jun 2013 MBNA Limited Not upheldBanking and creditMr A complains about how MBNA Limited has handled his credit card account and treated him whilst experiencing financial difficulties.backgroundIn summary, Mr A is unhappy that the bank has continued to take collections action against him and to apply interest and charges to his account ... (2 pages)View decision -
Decision Reference DRN1166931
11 Oct 2013 The Royal Bank of Scotland Plc Not upheldBanking and creditMr and Mrs K are unhappy because the Royal Bank of Scotland Plc says they owe it additional amounts under a loan they took out in 2004. They say they have repaid the loan in full but RBS has not credited their loan with the full amount they repaid. background Mr and Mrs K took out a l... (2 pages)View decision -
Decision Reference DRN-4783226
22 Oct 2024 The Royal Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4783226 The complaint Mr S has complained that The Royal Bank of Scotland Plc (‘RBS’) closed his credit card, after he informed it he was unable to repay the balance back in six months. What happened Mr S had a credit card account with RBS. It contacted him a number of times, to exp... (2 pages)View decision -
Decision Reference DRN8553683
15 Aug 2013 The Money Group (Cornwall) Limited UpheldBanking and creditmy provisional conclusions and the responses to itThe background to this complaint was set out in my provisional decision of June 2013, a copy of which is attached and forms part of this final decision. Subject to any further submissions I proposed that The Money Group (Cornwall) Limite... (6 pages)View decision -
Decision Reference DRN-5386382
2 Apr 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5386382 The complaint Mr D complains that HSBC UK Bank Plc closed his credit card account and passed his account to a debt collection agency. What happened Mr D holds a credit card account with HSBC. The account fell into arrears. In February 2024 HSBC agreed breathing space from 1 ... (3 pages)View decision -
Decision Reference DRN-3804418
29 Nov 2022 Barclays Bank UK PLC Not upheldMortgagesDRN-3804418 The complaint This complaint has been brought on behalf of the estate of Miss C by the personal representatives. Miss C had a mortgage with Barclays Bank UK PLC. Mr C (one of the personal representatives) has dealt with the complaint. He says Barclays has been unfair when tryin... (2 pages)View decision -
Decision Reference DRN-3341680
30 Mar 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3341680 The complaint P, a limited company, complained that Lloyds Bank PLC (‘Lloyds’) closed their merchant account without good cause and without notifying them. What happened P had a merchant account with Lloyds for some years that was used to take subscription payments online. In J... (6 pages)View decision
