We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69633 results
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Decision Reference DRN-2833860
17 Jun 2021 Debt Managers (Services) Limited Not upheldConsumer CreditDRN-2833860 The complaint Mr D has complained that Debt Managers (Services) Limited are chasing him for a debt which he feels they haven’t proved he owes them. What happened This complaint is about a regulated personal credit agreement which was sold to Debt Managers in 2019. There was a p... (2 pages)View decision -
Decision Reference DRN-4958477
21 Aug 2024 London Community Credit Union Limited UpheldConsumer CreditDRN-4958477 The complaint Ms K complains that London Community Credit Union Limited (“LCCU”) continued to pursue her for a debt which was included in her Debt Relief Order. What happened Ms K held a loan with LCCU. In May 2022 she applied for a Debt Relief Order (DRO). Her application w... (2 pages)View decision -
Decision Reference DRN-3625229
20 Sep 2022 Experian Limited Not upheldConsumer CreditDRN-3625229 The complaint Miss B has complained that Experian Limited won’t remove some defaults from her credit file. What happened This complaint surrounds several defaulted accounts being reported on Miss B’s credit file by the company who now owns the debts. In view of Miss B’s health ... (2 pages)View decision -
Decision Reference DRN6184146
30 Apr 2015 Robinson Way Limited Not upheldBanking and creditMs P complains that Robinson Way Limited (RWL) is asking her to pay a debt which does not belong to her. backgroundRWL contacted Ms P in March 2014 regarding two debts she had with her bank. One was in the sum of £956.76. The other outstanding amount was £608.5... (2 pages)View decision -
Decision Reference DRN4362851
17 Apr 2018 Barclays Bank Plc Not upheldBanking and creditMr R complains about the handling of his credit card account by Barclays Bank Plc trading as Barclaycard.backgroundPrior to October 2011, Mr R had a loan account with Barclays Bank and a credit card account with Barclaycard.In October 2011, Barclays Bank wrote to Mr R... (3 pages)View decision -
Decision Reference DRN4862552
7 Mar 2017 Cabot Financial (Europe) Limited Not upheldBanking and creditMr S complains that Cabot Financial (Europe) Limited, (“CFL”), has failed to send him the original credit agreement and full details of all payments and charges in relation to two debts it’s pursuing him for.backgroundMr S had a credit card account with a credit card p... (3 pages)View decision -
Decision Reference DRN-3675265
12 Sep 2022 Ascent Performance Group Limited UpheldConsumer CreditDRN-3675265 The complaint Mr and Mrs D are unhappy with how Ascent Performance Group Limited have handled the management of a debt. What happened The background to this complaint and my provisional findings were set out in my provisional decision to both parties. For ease, this is copied b... (6 pages)View decision -
Decision Reference DRN5226860
21 Oct 2019 Cabot Credit Management Group Limited Not upheldBanking and creditMr C complains that a debt Cabot Credit Management Group Limited (“Cabot”) are pursuing him for is unenforceable and that they’ve been aggressive when chasing him for it.Mr C has been represented by a third party in this complaint but for ease I will refer to Mr C throughout this decision.... (3 pages)View decision -
Decision Reference DRN1972238
22 Feb 2016 MKDP LLP Not upheldBanking and creditMr S complained that two debts, for which MKDP LLP was pursuing him, were statute barred under the Limitation Act 1980. backgroundMr S had two accounts with a bank. These accounts defaulted and were sold to the debt recovery company MKDP. MKDP pursued Mr S for the ... (2 pages)View decision -
Decision Reference DRN3858828
11 Dec 2019 Cabot Credit Management Group Limited UpheldBanking and creditMr T has complained about three credit card debts of his that have purportedly been assigned to Cabot Credit Management Group Limited (‘Cabot’). He’s unhappy about the lack of information he’s received from Cabot about the debts and how much he owes. backgroundThere are three debts, under ... (2 pages)View decision
