We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69633 results
-
Decision Reference DRN-2288257
27 Nov 2020 Cabot Credit Management Group Limited Not upheldConsumer CreditDRN-2288257 The complaint Mr C complains that Cabot has treated him unfairly when trying to recover debts it acquired from other businesses. What happened Cabot has purchased three debts in Mr C’s name. Loan 1 In August 2012 Cabot acquired a personal loan account that had defaulted with th... (3 pages)View decision -
Decision Reference DRN6159924
9 Sep 2019 National Westminster Bank Plc Not upheldBanking and creditMrs K complains National Westminster Bank Plc is pursuing her for a debt on a joint account she didn’t open. She says she was added to the account fraudulently by her ex-husband - Mr K. She also considers the account statute barred as she has never acknowledged the debt as being hers. back... (3 pages)View decision -
Decision Reference DRN-2436185
18 Jan 2021 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-2436185 The complaint Mrs R is complaining about the administration of her credit card account by Capital One (Europe) plc. What happened Mrs R moved overseas in 2010. She was struggling to pay off her credit card debts so in May 2011 she contacted a UK debt charity who set up a debt m... (3 pages)View decision -
Decision Reference DRN8492610
11 Jan 2018 Nationwide Building Society Not upheldBanking and creditMrs H complains that Nationwide Building Society didn’t include her personal loan in a debt management plan. She also disputes the amount of her credit card debt that was included in the plan.backgroundMrs H went into a debt management plan with the help of a third... (2 pages)View decision -
Decision Reference DRN2262875
30 Mar 2016 Capquest Debt Recovery Limited Not upheldBanking and creditMs C complains that Capquest Debt Recovery Limited: -pursued her for debts that weren’t hers, and which were statute barred.-took too long to respond to her.- gave her information which was incorrect or misleading, and didn’t give her documentation she requested.-were aggr... (3 pages)View decision -
Decision Reference DRN3762920
3 Apr 2017 Bank of Scotland Plc Not upheldBanking and creditMr R, bringing the complaint on behalf of the estate of the late Miss R, complains that Bank of Scotland plc trading as Halifax hasn’t provided him with the correct payment details in order to allow him to settle the debt and discharge the estate. backgroundMr R ... (3 pages)View decision -
Decision Reference DRN-3040348
9 Sep 2021 Gregory Pennington Limited UpheldConsumer CreditDRN-3040348 The complaint Mrs W has complained that Gregory Pennington Limited failed to include one of her debts in a settlement offer after she gave them the required lump sum. What happened Mrs W was in a debt management plan with Gregory Pennington. In January 2020, Mrs W arranged for ... (4 pages)View decision -
Decision Reference DRN3454491
10 Sep 2019 Paragon Finance Plc Not upheldBanking and creditMs M has complained as she thinks Paragon Finance Plc, trading as Idem Servicing, is chasing her for a debt that is unenforceable.backgroundMs M made a request to Idem Servicing under section 77/78 of the Consumer Credit Act 1974 (CCA) for information about the debt. Idem Servicing has acc... (3 pages)View decision -
Decision Reference DRN5342317
10 Oct 2017 Barclays Bank Plc Not upheldBanking and creditMr E has complained that Barclays Bank Plc wrongly placed a default on his credit file in relation to a credit card account that was sold on to debt collectors. backgroundMr E says the debt collector has written off the balance on the debt and removed the default.... (2 pages)View decision -
Decision Reference DRN1449850
15 Nov 2017 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mrs L is unhappy with how The Royal Bank of Scotland Plc (‘RBS’) resolved her complaint about a payment protection insurance (‘PPI’) policy attached to a loan. backgroundMrs L took out a loan with RBS which refinanced a previous loan. Attached to this loan was a s... (3 pages)View decision
