We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70502 results
-
Decision Reference DRN2262875
30 Mar 2016 Capquest Debt Recovery Limited Not upheldBanking and creditMs C complains that Capquest Debt Recovery Limited: -pursued her for debts that weren’t hers, and which were statute barred.-took too long to respond to her.- gave her information which was incorrect or misleading, and didn’t give her documentation she requested.-were aggr... (3 pages)View decision -
Decision Reference DRN-3298558
2 Apr 2022 Barclays Bank UK PLC Not upheldConsumer CreditDRN-3298558 The complaint Miss W complains that Barclays Bank UK PLC provided her with incorrect information about an outstanding debt she was unaware of. What happened Miss W received a letter from a third party saying she still had a debt of over £800 from her Barclays student account. M... (2 pages)View decision -
Decision Reference DRN8885379
9 Feb 2015 Santander Cards UK Limited Not upheldBanking and creditMr H has complained that Santander Cards UK Limited have unfairly passed a debt on to debt collectors and recorded a default against his credit file.backgroundMr H bought a tablet from a third party, financed by Santander. He was making his repayments by direct debit, but later moved... (2 pages)View decision -
Decision Reference DRN9545886
15 Oct 2020 Bank of Scotland Plc Not upheldBanking and creditMr and Mrs D have complained that further advances on their mortgage with Bank of Scotland plc (trading as Halifax) were unsuitable and that Halifax should not have agreed to this borrowing. To put things right they want Halifax to write off the mortgage. background In 2003 Mr and Mrs D to... (3 pages)View decision -
Decision Reference DRN-1805492
22 May 2020 Capital One (Europe) plc Not upheldInsuranceDRN-1805492 The complaintMr L has complained about the way Capital One (Europe) Plc (Capital One) has used the compensation to settle his complaint about the mis-sale of payment protection insurance (PPI) related to a credit card. What happenedMr L took out a credit card with Capital One a... (3 pages)View decision -
Decision Reference DRN-4439519
10 Nov 2023 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4439519 The complaint Mrs D complains that Barclays Bank UK PLC says she owes money to it. What happened Mrs D says she was the victim of fraud, and a debt was taken out in her name. She says Barclays wrote off the debt but is now asking her to repay it. Mrs D would like Barclays to st... (2 pages)View decision -
Decision Reference DRN5342317
10 Oct 2017 Barclays Bank Plc Not upheldBanking and creditMr E has complained that Barclays Bank Plc wrongly placed a default on his credit file in relation to a credit card account that was sold on to debt collectors. backgroundMr E says the debt collector has written off the balance on the debt and removed the default.... (2 pages)View decision -
Decision Reference DRN2011459
30 Aug 2013 Lloyds TSB Bank Plc Not upheldBanking and creditMs D complains that Lloyds TSB Bank plc encouraged her to take out numerous loans and overdrafts over the years. She always paid everything that was due. However, when she lost her job, she started to struggle to keep up with payments. She would like the bank to write off her remaining de... (2 pages)View decision -
Decision Reference DRN3084869
17 Apr 2014 Lawrence Charlton Limited Not upheldBanking and creditMr L complains that Lawrence Charlton Limited misled him about both how quickly his debts would be cleared, and how much he would have to repay.backgroundIn September 2009, Mr L contacted Lawrence Charlton to discuss entering into a debt management plan. He provided details of his debt... (1 page)View decision -
Decision Reference DRN-3798813
9 Nov 2022 Capquest Debt Recovery Limited UpheldConsumer CreditDRN-3798813 The complaint Mr G has complained that Capquest Debt Recovery Limited have been pursuing him for a debt despite his debts being written off under a Debt Relief Order (DRO). What happened This complaint surrounds a loan agreement that was sold to Capquest in 2005. In February 20... (3 pages)View decision
