We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69711 results
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Decision Reference DRN-2942927
10 Aug 2021 Bank of Scotland Plc Not upheldMortgagesDRN-2942927 The complaint Mr and Mrs B complain that Bank of Scotland plc gave them unsuitable advice about consolidating unsecured debts. They say they’ve paid additional interest as a result. Mr and Mrs B are represented by a claims management company. They say they want to be put into t... (3 pages)View decision -
Decision Reference DRN1562052
16 Jan 2014 NEO Media Solutions Limited UpheldBanking and creditMr and Mrs M complain about a debt reduction agreement that they took out with NEO Media Solutions Limited, trading as One Debt Solution. They complain that it did not pay money to their creditors as it had agreed to do.backgroundMr and Mrs M entered into a debt reduction agreement with... (2 pages)View decision -
Decision Reference DRN9462037
17 Oct 2014 MKDP LLP Not upheldBanking and creditMrs K complains that MKDP LLP is wrongly asking her to pay disputed debts, and will not mark the defaults as satisfied on her credit file.backgroundMrs K owed two debts, for current account overdraft and credit card borrowing, to a financial business (‘T’). She was unable to pay these... (2 pages)View decision -
Decision Reference DRN4245773
20 Mar 2014 Nationwide Building Society UpheldBanking and creditMr K complains that the Nationwide Building Society applied interest and charges to an outstanding credit card debt incorrectly and that it took unjustified legal action to collect that debt.backgroundThis is a brief summary of an issue going back ten years. Mr K lost his job in 2004 an... (3 pages)View decision -
Decision Reference DRN-3625229
20 Sep 2022 Experian Limited Not upheldConsumer CreditDRN-3625229 The complaint Miss B has complained that Experian Limited won’t remove some defaults from her credit file. What happened This complaint surrounds several defaulted accounts being reported on Miss B’s credit file by the company who now owns the debts. In view of Miss B’s health ... (2 pages)View decision -
Decision Reference DRN7218447
14 Dec 2016 DEBT CORRECT Not upheldBanking and creditMrs M complains that a debt management plan was mis-sold to her by Debt Correct. She is being helped with her complaint by a representative.backgroundMrs M entered into a debt management plan with Debt Correct in April 2013. A complaint was made to Debt Correct in ... (2 pages)View decision -
Decision Reference DRN6184146
30 Apr 2015 Robinson Way Limited Not upheldBanking and creditMs P complains that Robinson Way Limited (RWL) is asking her to pay a debt which does not belong to her. backgroundRWL contacted Ms P in March 2014 regarding two debts she had with her bank. One was in the sum of £956.76. The other outstanding amount was £608.5... (2 pages)View decision -
Decision Reference DRN4362851
17 Apr 2018 Barclays Bank Plc Not upheldBanking and creditMr R complains about the handling of his credit card account by Barclays Bank Plc trading as Barclaycard.backgroundPrior to October 2011, Mr R had a loan account with Barclays Bank and a credit card account with Barclaycard.In October 2011, Barclays Bank wrote to Mr R... (3 pages)View decision -
Decision Reference DRN6763888
14 Feb 2020 Arrow Global Limited Not upheldBanking and creditMiss F complains that Arrow Global Limited didn’t default two of her accounts when she entered into a debt management plan.backgroundMiss F was suffering financial difficulties so she entered into a debt management plan in January 2012. She had debts on two store card credit accounts that ... (2 pages)View decision -
Decision Reference DRN7878373
21 May 2019 Haringey District Citizens Advice Bureaux Not upheldBanking and creditMiss A complains that Haringey District Citizens Advice Bureaux (“Haringey CAB”) were wrong to tell her to include a debt on her Debt Relief Order (DRO).backgroundMiss A visited Haringey CAB in May 2016 for advice about managing her debts. They arranged a DRO for he... (2 pages)View decision
