We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71523 results
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Decision Reference DRN2818666
24 Aug 2016 Debt Advisory Line Limited Not upheldBanking and creditMrs P complains that Debt Advisory Line Limited didn’t make her aware of free alternatives when she contacted it for help with her debts. She is being helped with her complaint by a representative.backgroundMrs P contacted Debt Advisory Line in 2013 for help with her... (2 pages)View decision -
Decision Reference DRN8678767
24 Oct 2014 Tesco Personal Finance PLC UpheldPayment protection insurance (PPI)Mrs J complained about how Tesco Personal Finance PLC (Tesco) was going to repay the compensation it had offered to her for the mis-sale of a regular premium payment protection insurance policy (PPI) sold with a credit card. Tesco wants to use the compensation to set against a debt from... (5 pages)View decision -
Decision Reference DRN0179629
29 Jan 2016 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr M complains that the compensation offered by The Royal Bank of Scotland Plc (“RBS”), in response to his complaint about payment protection insurance (PPI) attached to his credit card was wrongly used by RBS to reduce the debt on his credit card account. background... (6 pages)View decision -
Decision Reference DRN9462037
17 Oct 2014 MKDP LLP Not upheldBanking and creditMrs K complains that MKDP LLP is wrongly asking her to pay disputed debts, and will not mark the defaults as satisfied on her credit file.backgroundMrs K owed two debts, for current account overdraft and credit card borrowing, to a financial business (‘T’). She was unable to pay these... (2 pages)View decision -
Decision Reference DRN-2016022
22 Jul 2020 National Westminster Bank Plc Not upheldMortgagesDRN-2016022 The complaintMr M and Mr N complain that National Westminster Bank plc wrongly advised them to repay debts before applying for a mortgage. They ask that NatWest pays compensation and removes its credit search from their credit files. What happenedMr M and Mr N applied for a mo... (3 pages)View decision -
Decision Reference DRN9014049
22 Apr 2013 Money Debt And Credit Limited UpheldBanking and creditMr R complains about a debt management plan he entered into with Money Debt And Credit Limited. He feels he was misled into taking out the plan as he was told he would be debt free in three years and his credit rating would not be affected. He has however now been told this was inc... (2 pages)View decision -
Decision Reference DRN7218447
14 Dec 2016 DEBT CORRECT Not upheldBanking and creditMrs M complains that a debt management plan was mis-sold to her by Debt Correct. She is being helped with her complaint by a representative.backgroundMrs M entered into a debt management plan with Debt Correct in April 2013. A complaint was made to Debt Correct in ... (2 pages)View decision -
Decision Reference DRN6357714
26 Oct 2015 Legal & General Partnership Services Limited UpheldBanking and creditMr and Mrs R complain that an appointed representative of Legal & General PartnershipServices Limited (“LGPS”) provided unsuitable advice to them regarding their re-mortgage in2006. Mr and Mrs R are represented by a claims management company (“CMC”).backgroundMr and ... (4 pages)View decision -
Decision Reference DRN4245773
20 Mar 2014 Nationwide Building Society UpheldBanking and creditMr K complains that the Nationwide Building Society applied interest and charges to an outstanding credit card debt incorrectly and that it took unjustified legal action to collect that debt.backgroundThis is a brief summary of an issue going back ten years. Mr K lost his job in 2004 an... (3 pages)View decision -
Decision Reference DRN1253339
15 Nov 2017 Lowell Financial Ltd Not upheldBanking and creditMrs H complains that Lowell Financial Ltd has asked her for payments towards a debt it owns, despite it being part of a debt relief order.Mr H is representing Mrs H in this complaint. backgroundOn 5 November 2016 Lowell wrote to Mrs H to inform her her debt previousl... (3 pages)View decision
