We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 72 results
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Decision Reference DRN-5512341
12 May 2025 Monzo Bank Ltd UpheldConsumer CreditDRN-5512341 The complaint Mr B complains that Monzo Bank Ltd was irresponsible in its lending to him. What happened Monzo provided Mr B with a £6,000 loan in July 2023. The loan term was 24 months and Mr B was required to make monthly repayments of £283. Mr B said that adequate checks w... (3 pages)View decision -
Decision Reference DRN-4761318
5 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4761318 The complaint Miss S complains that Monzo Bank Ltd lent irresponsibly when it approved her overdraft application. What happened In August 2019 Miss S applied for a bank account and associated overdraft with Monzo. An income of £1,737 after tax was used and Monzo says it applie... (3 pages)View decision -
Decision Reference DRN-4921078
2 Aug 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4921078 The complaint Mr F complains that Monzo Bank Ltd (“Monzo”) acted irresponsibly by providing him with a flex running credit account. What happened In May 2023 Monzo granted Mr F an increased credit limit of £5,500. Mr F says that Monzo shouldn’t have granted him the increase... (3 pages)View decision -
Decision Reference DRN-5511284
29 Apr 2025 Monzo Bank Ltd Not upheldConsumer CreditDRN-5511284 The complaint Mr R complains that Monzo Bank Ltd was irresponsible in its lending to him. What happened Mr R was provided with an initial loan for £7,000 by Monzo in April 2023. The loan term was 60 months and Mr R was required to make monthly repayments of £205. He was then... (3 pages)View decision -
Decision Reference DRN-3688317
7 Sep 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3688317 The complaint Miss D says that Monzo Bank Ltd (“Monzo”) were irresponsible in providing her with an overdraft facility when she opened an account with them. She says the charges for this caused her financial difficulty. What happened Miss D opened an account with Monzo and succ... (3 pages)View decision -
Decision Reference DRN-5237079
31 Mar 2025 Monzo Bank Ltd Not upheldConsumer CreditDRN-5237079 The complaint Miss T complains Monzo Bank Ltd’s (Monzo) decision to lend to her was irresponsible and unaffordable for her. She says had Monzo completed adequate checks before providing her with a personal loan, they wouldn’t have agreed to provide her credit. What happened ... (5 pages)View decision -
Decision Reference DRN-4910130
16 Jul 2024 Monzo Bank Ltd UpheldConsumer CreditDRN-4910130 The complaint Mr D says Monzo Bank Ltd irresponsibly lent to him. What happened Mr D took out two loans from Monzo. The first (loan 1) was taken out on 27 October 2021 and was for £3,000 over 36 months. The monthly repayments were £107.88. The second (loan 2) was taken out o... (4 pages)View decision -
Decision Reference DRN-4856096
15 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4856096 Complaint Mr D has complained about a Flex credit card Monzo Bank Ltd (“Monzo”) provided to him. He says the credit card was unaffordable and shouldn’t have been provided. Background Monzo provided Mr D with a credit card which had a credit limit of £500 in January 2023. O... (3 pages)View decision -
Decision Reference DRN-5003347
4 Sep 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5003347 The complaint Mr H complains that Monzo Bank Ltd (“Monzo”) acted irresponsibly by providing him with an overdraft facility he says he couldn’t afford. What happened Mr H was given an overdraft with his Monzo account in April 2022. The overdraft limit was £150. Mr H complai... (3 pages)View decision -
Decision Reference DRN-5010059
9 Sep 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5010059 Complaint Mr W has complained about a flex credit card which Monzo Bank Ltd (“Monzo”) provided to him and then increased the credit limit on. He says the credit card he was provided with, which then had its limit increased, shouldn’t have been provided as the total amount h... (5 pages)View decision
