We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 72 results
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Decision Reference DRN-5258407
24 Jan 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5258407 Complaint Mr Y has complained about a flex credit card which Monzo Bank Ltd (“Monzo”) provided to him. He says the credit card shouldn’t have been provided given what he already owed. Background Mr Y has also complained about Monzo’s decision to provide him with an overdraf... (3 pages)View decision -
Decision Reference DRN-4771990
14 May 2024 Monzo Bank Ltd Not upheldConsumer CreditDRN-4771990 Complaint Mr S has complained about a personal loan Monzo Bank Limited (“Monzo”) provided to him. He’s effectively said that the loan was unaffordable for him and so it should never have been provided in the first place. Background Mr S also complained about an overdraft which ... (3 pages)View decision -
Decision Reference DRN-4832310
25 Jun 2024 Monzo Bank Ltd Not upheldConsumer CreditDRN-4832310 The complaint Mr T complains that Monzo Bank Ltd rejected his request to write off his loan. What happened In May 2023 Mr T took out a loan with Monzo for £25,000. The loan was repayable by 23 monthly repayments of £1,153. Mr T complained to Monzo. He said the loan shouldn’t ha... (3 pages)View decision -
Decision Reference DRN-5497424
24 Apr 2025 Monzo Bank Ltd Not upheldConsumer CreditDRN-5497424 The complaint Mr P has complained through a representative that Monzo Bank Ltd (“Monzo”) gave him a loan without carrying out sufficient affordability checks. What happened Monzo provided Mr P with a £6,500 fixed sum loan in August 2023. If Mr P repaid the loan in line with... (3 pages)View decision -
Decision Reference DRN-3233157
11 Jan 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3233157 Complaint Miss N has complained about an overdraft Monzo Bank Ltd (“Monzo”) provided to her. She says the overdraft was unaffordable as her income was made up solely from benefits. Background One of our investigators reviewed what Miss N and Monzo had told us. And she thought M... (3 pages)View decision -
Decision Reference DRN-4666676
28 Mar 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4666676 The complaint Miss M complains that Monzo Bank Ltd acted irresponsibly and failed to carry out proper checks prior to approving an overdraft. What happened Miss M was provided with a £1,000 overdraft on 11 August 2022. She says that the overdraft was unaffordable and that she h... (2 pages)View decision -
Decision Reference DRN-4999950
12 Sep 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4999950 The complaint Mr K has complained that Monzo Bank Ltd acted irresponsibly when it provided him with an overdraft facility on his current account in March 2023. Background Mr K opened a bank account with Monzo in later 2019. At that time, he contacted the bank and asked it to... (3 pages)View decision -
Decision Reference DRN-4490401
2 Jan 2024 Monzo Bank Ltd UpheldConsumer CreditDRN-4490401 The complaint Mr I says Monzo Bank Ltd (“Monzo”) didn’t carry out appropriate checks when lending to him. What happened Mr I made an application for a personal loan in November 2022. Monzo approved the application and agreed to lend Mr I £25,000 over 60 months. The monthly repa... (3 pages)View decision -
Decision Reference DRN-4763596
25 Jul 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4763596 The complaint Mr Y complains that Monzo Bank Ltd (“Monzo”) acted irresponsibly by providing him with an overdraft and also granting him a running credit account. What happened Mr Y was given an overdraft with his current account in April 2022 with an initial overdraft limit... (4 pages)View decision -
Decision Reference DRN-4605372
16 Apr 2024 Monzo Bank Ltd UpheldConsumer CreditDRN-4605372 The complaint Mr D complains that Monzo Bank Ltd lent to him irresponsibly. He says Monzo didn’t do enough to check he could afford to repay the lending sustainably. Mr D says the loan was unaffordable. What happened Mr D applied for a loan of £7,000 with Monzo in October 2021.... (3 pages)View decision
