We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 72 results
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Decision Reference DRN-4490401
2 Jan 2024 Monzo Bank Ltd UpheldConsumer CreditDRN-4490401 The complaint Mr I says Monzo Bank Ltd (“Monzo”) didn’t carry out appropriate checks when lending to him. What happened Mr I made an application for a personal loan in November 2022. Monzo approved the application and agreed to lend Mr I £25,000 over 60 months. The monthly repa... (3 pages)View decision -
Decision Reference DRN-4763596
25 Jul 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4763596 The complaint Mr Y complains that Monzo Bank Ltd (“Monzo”) acted irresponsibly by providing him with an overdraft and also granting him a running credit account. What happened Mr Y was given an overdraft with his current account in April 2022 with an initial overdraft limit... (4 pages)View decision -
Decision Reference DRN-4637694
8 Mar 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4637694 Complaint Mr M has complained about an overdraft that Monzo Bank Ltd (“Monzo”) provided to him. He says the overdraft, which then had its limit increased, shouldn’t have been lent as it was unaffordable. Background Mr M has also complained about Monzo’s decision to provide him ... (3 pages)View decision -
Decision Reference DRN-5143089
14 Nov 2024 Monzo Bank Ltd UpheldConsumer CreditDRN-5143089 The complaint Mr C complains that Monzo Bank Ltd lent irresponsibly when it approved his loan application. What happened The background to this complaint and my initial conclusions were set out in a provisional decision. I said: Mr C applied for a loan with Monzo in Septemb... (3 pages)View decision -
Decision Reference DRN-4905491
26 Jul 2024 Monzo Bank Ltd UpheldConsumer CreditDRN-4905491 The complaint Mr S complains that Monzo Bank Ltd lent to him in an irresponsible manner. What happened This complaint relates to a loan that was given to Mr S by Monzo in June 2023. Mr S has also complained about an overdraft and credit card that he held with Monzo. Those co... (3 pages)View decision -
Decision Reference DRN-4698729
15 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4698729 The complaint Miss H has complained that Monzo Bank Ltd irresponsibly lent to her and unfairly continued applying charges to her overdraft when she was in financial difficulty. What happened Miss H was provided with an overdraft on her Monzo account, and the limit was then incr... (3 pages)View decision -
Decision Reference DRN-4789955
14 Aug 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4789955 The complaint Mr S complains that Monzo Bank Ltd (“Monzo”) acted irresponsibly in increasing his overdraft limit which he couldn’t afford. Mr S also complained about a personal loan which Monzo provided to him. But we’ve already explained that we’re considering that complai... (4 pages)View decision -
Decision Reference DRN-4657553
13 Mar 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4657553 The complaint Mr G complains about lending given to him by Monzo Bank Ltd, and its handling of his relationship with it. What happened On 8 October 2022, Mr G applied for a Flex account with Monzo. It was agreed and he was given a £500 credit limit. On 28 October 2022, he asked... (5 pages)View decision -
Decision Reference DRN-5366738
24 Mar 2025 Monzo Bank Ltd UpheldConsumer CreditDRN-5366738 The complaint Mr C has complained that Monzo Bank Ltd acted irresponsibly when provided him with a £10,000 loan in March 2024. Background Mr C has a number of accounts with Monzo. In March 2019 he disclosed to the bank that he had a compulsive spending problem that can resul... (4 pages)View decision -
Decision Reference DRN-5505618
25 Apr 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5505618 The complaint Mr C has complained that Monzo Bank Ltd acted irresponsibly when it provided him a £500 overdraft facility in March 2024. Background Mr C has a number of accounts with Monzo. In March 2019 he disclosed to the bank that he had a compulsive spending problem that... (4 pages)View decision
