We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 72 results
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Decision Reference DRN-3635589
27 Sep 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3635589 The complaint Miss F complains that Monzo Bank Ltd did not reimburse the money she transferred to a fraudster. What happened Miss F has been the victim of two social media investment scams. The first one happened on 26 May 2021 when Miss F received a request to follow a lady wh... (5 pages)View decision -
Decision Reference DRN-4956012
8 Oct 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4956012 The complaint Mr S has complained about Monzo Bank Ltd’s decision to increase the limit on his ‘Flex’ account with Monzo, which provided running account credit for transactions Mr S made on his current account, which was also held with Monzo. Mr S has experienced financial d... (8 pages)View decision -
Decision Reference DRN-3358791
24 Mar 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3358791 The complaint Mr H complains that Monzo Bank Ltd lent irresponsibly when it approved his overdraft application. What happened In March 2019 Mr H applied for an overdraft with Monzo. Mr H gave a monthly income of £1,229 and Monzo used assumed outgoings of £890 a month in its aff... (2 pages)View decision -
Decision Reference DRN-3298903
24 May 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3298903 The complaint Mr M complains that Monzo Bank Ltd approved an overdraft facility which he couldn’t afford. What happened Mr M opened a Monzo account in February 2018. Monzo approved a £1,000 overdraft facility in September 2018. The overdraft limit has never been increased but M... (2 pages)View decision -
Decision Reference DRN-4281779
24 Aug 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4281779 The complaint Miss M says that Monzo Bank Ltd (“Monzo”) acted irresponsibly by providing her with an overdraft that she couldn’t afford, then acted unfairly by continuing to apply charges to her account when she was in financial difficulty. What happened Miss M held an account ... (3 pages)View decision -
Decision Reference DRN-4577523
4 Mar 2024 Monzo Bank Ltd UpheldConsumer CreditDRN-4577523 Complaint Miss M is unhappy with what Monzo Bank Ltd (“Monzo”) has agreed to do to put things right after she complained about having been irresponsibly provided with a loan. Background Miss M has also complained about having been provided with an overdraft by Monzo. But we’ve ... (3 pages)View decision -
Decision Reference DRN-4542593
21 Feb 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4542593 The complaint Miss K complains that Monzo Bank Ltd (Monzo) lent to her irresponsibly on two Flex accounts. What happened Miss K had an overdraft of £750 and a loan of £300 from Monzo. She complained that both were given to her irresponsibly and bought those complaints to this s... (3 pages)View decision -
Decision Reference DRN-4182754
23 Jun 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4182754 The complaint Miss S has complained that Monzo Bank Ltd (“Monzo”) acted irresponsibly by providing her with an overdraft she couldn’t afford. She says Monzo acted unfairly by continuing to apply charges to her account when she was in financial difficulty. What happened Miss S h... (3 pages)View decision -
Decision Reference DRN-4288911
8 Aug 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4288911 The complaint Miss S has complained that Monzo Bank Ltd (“Monzo”) acted irresponsibly by providing her with an overdraft and increasing her limit to something she couldn’t afford. She says the fees and charges applied to her account made her financial position worse. What happe... (3 pages)View decision -
Decision Reference DRN-5499343
24 Apr 2025 Monzo Bank Ltd UpheldConsumer CreditDRN-5499343 The complaint Mr E complains that Monzo Bank Ltd irresponsibly lent him two personal loans. What happened Mr E took out a personal loan with Monzo in August 2022, borrowing £7,000 over a term of 60 months. The interest rate was 19.5% APR, giving a monthly payment of £176.73.... (5 pages)View decision
