We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 72 results
-
Decision Reference DRN-5394173
13 Mar 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5394173 The complaint Ms R complains that Monzo Bank Ltd is unfairly holding her liable for the debt on a loan and money she lost as a result of a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary... (5 pages)View decision -
Decision Reference DRN-4741265
21 May 2024 ONMO Limited Not upheldBanking and PaymentsDRN-4741265 The complaint Mr B is complaining about ONMO Limited because he says it lent irresponsibly when giving him a credit card he couldn’t afford. What happened In April 2023, Mr B applied for a credit card with ONMO. ONMO accepted his application and gave him a card with a credit li... (3 pages)View decision
Previous
8 of 8
