We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2113 results
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Decision Reference DRN1858893
10 Jul 2015 NewDay Ltd UpheldBanking and creditMrs H complains that NewDay Ltd will not refund sums debited to her credit card account, and interest and charges, after she was victim of a scam. She brings this complaint under section 75 of the Consumer Credit Act 1974. She is represented in bringing this compl... (2 pages)View decision -
Decision Reference DRN-3568121
3 Aug 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3568121 The complaint Mrs B complains that NewDay Ltd won’t refund the payment she made to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts aren’t in dispute, so I’ll focus on giving the reasons for my deci... (2 pages)View decision -
Decision Reference DRN1832081
11 Jun 2019 NewDay Ltd Not upheldBanking and creditMr M has complained that NewDay Ltd acted irresponsibly when it allowed him to take out a credit card.backgroundMr M took out a credit card with NewDay in August 2017. He says it shouldn’t have given him a credit card because of his poor credit history and he co... (2 pages)View decision -
Decision Reference DRN8715112
23 Nov 2016 NewDay Ltd Not upheldBanking and creditMiss M complains about the poor service she received from NewDay Ltd in relation to her credit card. She thought she’d closed her account but then she received demands for payments after debits were wrongly applied to it.backgroundMiss M made a claim for a refund o... (2 pages)View decision -
Decision Reference DRN-4376299
17 Jan 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4376299 The complaint Miss B has complained about NewDay Ltd’s actions in respect of a credit account she has with it. What happened Miss B has an account with NewDay. She’s explained that she didn’t receive an item she’d ordered from a third party, using her NewDay finance. NewDay say... (1 page)View decision -
Decision Reference DRN-3386769
21 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3386769 The complaint Mr B complains that NewDay Ltd (“NewDay”) has refused to refund payments he made to Toroption using his NewDay (Opus) Mastercard credit card. Mr B says that Toroption were operating a scam and stole his money. What happened The circumstances of this complaint are... (5 pages)View decision -
Decision Reference DRN5203384
11 Oct 2016 NewDay Ltd Not upheldBanking and creditMr W complains that NewDay Ltd won’t remove late and non-payment markers from his credit file.backgroundMr W moved house shortly after opening a store card account. NewDay received returned mail from his address, so stopped any further letters and statements from being ... (2 pages)View decision -
Decision Reference DRN9265924
14 Sep 2016 NewDay Ltd UpheldBanking and creditMrs J complains a sofa she bought using her NewDay Ltd credit card isn’t of satisfactory quality. She wants NewDay to refund her under section 75 of the Consumer Credit Act 1974. backgroundIn January 2016, Mrs J bought a new sofa suite from “A” using her NewDay credit ... (2 pages)View decision -
Decision Reference DRN3587251
23 Nov 2017 NewDay Ltd UpheldBanking and creditMrs G complains that NewDay Ltd rejected her claim under Section 75 Consumer Credit Act 1974 in respect of a new kitchen.backgroundMrs G engaged company I’ll call K to install a new bathroom and cloakroom. It gave her a price and sent an invoice for £6,900. She p... (2 pages)View decision -
Decision Reference DRN4519192
4 Feb 2015 NewDay Ltd UpheldBanking and creditMr G complains that a representative of NewDay Ltd was rude to him at the end of a telephone call he made about his Aqua credit card account. He believes the inappropriate language was motivated because of his race and/or religion. Mr G wants substantial compensation for the upset caus... (2 pages)View decision
