We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2101 results
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Decision Reference DRN6500563
19 Feb 2018 NewDay Ltd Not upheldBanking and creditMr M says it was irresponsible of NewDay Ltd to accept his application for a credit card, given his financial circumstances at the time.backgroundMr M applied for a credit card with NewDay in April 2016. NewDay accepted his application and set a credit limit of £450. ... (2 pages)View decision -
Decision Reference DRN-3329021
3 May 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3329021 The complaint Ms L complains that NewDay Ltd lent irresponsibly when it approved two credit cards and increased the credit limit. What happened In July 2017 Ms L applied for a Marbles branded credit card with NewDay. In the application, Ms L said she was employed and earned £1... (3 pages)View decision -
Decision Reference DRN-5098265
2 Dec 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5098265 Complaint Mr A has complained about credit cards and the associated credit limit increases which NewDay Ltd (“NewDay”) provided to him. He says the credit cards as well as the limit increases were irresponsibly provided. Background NewDay provided Mr A with two credit cards... (6 pages)View decision -
Decision Reference DRN-3686202
6 Sep 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3686202 The complaint Ms S is unhappy that NewDay Ltd provided new and further credit to her on multiple occasions, all instances of which she feels weren’t affordable for her at those times. What happened In March 2017, Ms S successfully applied for a NewDay branded credit account (“B... (8 pages)View decision -
Decision Reference DRN-4115148
3 Oct 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4115148 The complaint Ms H complains that NewDay Ltd trading as Amazon Platinum Credit Card closed her account despite her ringing NewDay to see if she needed to take further action. What happened Ms H had a NewDay Amazon branded credit card, but NewDay wrote to Ms H in August 2022 to ... (3 pages)View decision -
Decision Reference DRN-3841017
5 Dec 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3841017 The complaint Mr S complains that NewDay Ltd trading as Marbles (“NewDay”) was irresponsible when it increased his credit limit. What happened NewDay opened a credit card account for Mr S in April 2020 with a credit limit of £450. This type of credit was an open-ended or runnin... (4 pages)View decision -
Decision Reference DRN2911171
10 Sep 2019 NewDay Ltd UpheldBanking and creditMr N complains that NewDay Ltd was irresponsible when it gave him a credit card, and then some months later increased the amount he was able to borrow. He says although he’s paid the debt back, he wants NewDay to remove any mention of the arrangement he had to make to repay the debt.backgr... (3 pages)View decision -
Decision Reference DRN-5282154
17 Mar 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5282154 The complaint Ms M has complained that NewDay Ltd acted irresponsibly when it gave her three credit card accounts. Ms M is represented in the complaint but for simplicity I will refer to Ms M throughout as if all submissions have been made by her. What happened I don’t nee... (3 pages)View decision -
Decision Reference DRN-3798687
9 Nov 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3798687 The complaint Miss M complains that NewDay Limited, trading as Aqua, irresponsibly lent to her by providing her with two credit cards and by regularly increasing her credit limits. I know that NewDay did not make the initial lending decisions in Miss M’s case. But it is respons... (5 pages)View decision -
Decision Reference DRN-3057272
13 Oct 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-3057272 The complaint Miss F complained because NewDay Ltd, trading as Aqua, increased her credit limit. She said NewDay didn’t check she could afford to pay it back. Miss F wants NewDay to refund all interest charged on her card, and to remove all negative information from her credit ... (4 pages)View decision
