We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2101 results
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Decision Reference DRN6004895
24 Sep 2019 NewDay Ltd Not upheldBanking and creditMr C complains that NewDay Ltd was irresponsible in increasing his limit on his credit card. He feels that this has played a part in the financial difficulties he’s been experiencing.backgroundMr C took out a credit card provided by NewDay in March 2017. His credit limit was £300.NewDay wr... (2 pages)View decision -
Decision Reference DRN-2310578
24 Feb 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-2310578 The complaint Ms H complains that NewDay Limited won’t refund to her the money that she paid for a sofa and about the customer service that she’s received. What happened Ms H used her NewDay credit card in December 2018 to pay £1,397.25 to a retailer for two sofas. She found a ... (2 pages)View decision -
Decision Reference DRN-3023468
7 Oct 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-3023468 The complaint Mrs R complains about NewDay Ltd (“NewDay”) for recording adverse information on her credit file and for its handling of her financial difficulties. What happened Mrs R had a number of credit cards, including an Aqua credit card and a Marbles credit card operated ... (2 pages)View decision -
Decision Reference DRN-3469866
11 Jul 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3469866 The complaint Mr L complains that NewDay Limited won’t reimburse him for a payment he made on his credit card towards what he says was an investment scam. What happened In August 2019 Mr L made a payment for £4,500 on his NewDay Mastercard credit card. Mr L believed the payment... (2 pages)View decision -
Decision Reference DRN4216925
6 Aug 2020 NewDay Ltd Not upheldBanking and creditComplaintMs O complains that NewDay Ltd (trading as Aquacard) reported the wrong date of birth to the credit reference agencies and went on to block a Notice of Correction she tried to register. BackgroundMs O completed a credit card application in January 2014. Ms O’s date of birth was gi... (2 pages)View decision -
Decision Reference DRN8370498
18 Apr 2018 NewDay Ltd UpheldBanking and creditMr O has complained that he wasn’t able to use his NewDay Ltd credit card while he was overseas.backgroundMr O has a credit card provided by NewDay. The account is in his sole name but his wife has her own card on the same account. Mr and Mrs O went on holiday ... (2 pages)View decision -
Decision Reference DRN-3169475
23 Nov 2021 NewDay Ltd UpheldBanking and PaymentsDRN-3169475 The complaint Mr B complains that NewDay Ltd, trading as Aqua, (NewDay) irresponsibly provided him with a credit card and limit increases on that card, which increased his debt. What happened In November 2013, Mr B applied for an Aqua branded credit card with NewDay. At the ti... (5 pages)View decision -
Decision Reference DRN-4078949
11 May 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4078949 The complaint Miss K complains that NewDay Ltd (“NewDay”) irresponsibly granted her a credit card account she couldn’t afford to repay. What happened Miss K entered into agreements with NewDay to have access to credit with two separate credit card accounts. The first was an Aqu... (3 pages)View decision -
Decision Reference DRN-3359926
28 Jun 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3359926 The complaint Mr L complains NewDay Ltd irresponsibly lent him two credit cards, and a loan. What happened Mr L took out the following: Aqua credit card in May 2015 with an initial limit of £100 Marbles credit card in December 2016 with an initial limit of £600 Marbles loan ... (5 pages)View decision -
Decision Reference DRN-3853300
12 Dec 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3853300 The complaint Mrs K says NewDay Ltd, trading as Aqua, irresponsibly lent to her. What happened Mrs K applied for a credit card in April 2020. It was approved with a limit of £1,200 and she was given two subsequent credit limit increases by NewDay. The first increase in August 2... (3 pages)View decision
