We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2101 results
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Decision Reference DRN-3953914
14 Feb 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-3953914 The complaint Mr W says that NewDay Ltd (who I’ll call “NewDay”) were unreasonable not to process a chargeback claim or to progress a claim under section 75 of the Consumer Credit Act (“section 75”) for him. What happened The details of this complaint are well known to both par... (2 pages)View decision -
Decision Reference DRN9175135
12 Sep 2017 NewDay Ltd UpheldBanking and creditMs S complains that NewDay Ltd has charged her interest although she was supposed to be getting an interest free balance transfer.background NewDay said that Ms S had an interest free offer on her card account for a year from early January 2016. The interest free... (2 pages)View decision -
Decision Reference DRN3809041
22 Jan 2019 NewDay Ltd UpheldBanking and creditMr B complains that NewDay Ltd has harassed him for a credit card debt he’s unable to repay and refused to accept £50 a month. Mr B also complains that NewDay has called at unreasonable times. backgroundMr B has a credit card with NewDay. In July 2018 Mr B told NewDa... (2 pages)View decision -
Decision Reference DRN-4975210
12 Sep 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4975210 The complaint Miss M is complaining about NewDay Ltd trading as Fluid because she says it lent irresponsibly by providing her with a credit card she couldn’t afford. What happened Miss M opened a credit card account with NewDay in March 2021. The account was set up with a cr... (4 pages)View decision -
Decision Reference DRN-5415838
3 Apr 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5415838 The complaint Miss C complains that NewDay Ltd (NewDay) were insensitive and unsupportive when she was vulnerable following the loss of her parents. What happened Miss C called NewDay on 14 February 2024 and told them her parents had died and that she’d been made homeless. S... (3 pages)View decision -
Decision Reference DRN-3550228
22 Sep 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3550228 The complaint Mr M complains that NewDay Ltd trading as Marbles Card irresponsibly provided him with a credit card for which he was unable to afford the repayments. What happened Mr M applied for a credit card with NewDay in December 2019. It accepted it and provided him with a... (3 pages)View decision -
Decision Reference DRN8344564
15 Nov 2018 NewDay Ltd Not upheldBanking and creditMrs P complains that NewDay Limited has recorded a default on her credit file. backgroundMrs P has a store card account with NewDay. She contacted NewDay in April 2017 about health and financial issues and it refunded two charges and placed a hold on her account s... (2 pages)View decision -
Decision Reference DRN7613694
13 Dec 2018 NewDay Ltd Not upheldBanking and creditMr B complains that NewDay Ltd was irresponsible in approving his application for a credit card and that it has recorded a default marker on his credit file.backgroundMr B missed a number of payments on his credit card with NewDay. This led to a default marker being ... (3 pages)View decision -
Decision Reference DRN2935752
17 Aug 2015 NewDay Ltd UpheldBanking and creditMr H complains that NewDay Ltd increased the interest rate on his credit card without notification. So he didn’t have a chance to opt out of any interest rate increases. He wants NewDay to pay him compensation for this.backgroundNewDay didn’t uphold Mr H’s complaint, so... (3 pages)View decision -
Decision Reference DRN3863307
30 Nov 2015 NewDay Ltd Not upheldBanking and creditMr Z complains that NewDay Limited blocked his credit card and didn’t provide him with an acceptable explanation.backgroundMr Z has a credit card account with NewDay. It was blocked in July 2015 because NewDay wanted to review the account because of concerns about p... (2 pages)View decision
