We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2113 results
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Decision Reference DRN9473510
5 Aug 2016 NewDay Ltd UpheldBanking and creditMr P complains that NewDay Limited won’t refund to him the money that he paid for some car repairs. His complaint is made against NewDay under section 75 of the Consumer Credit Act 1974. background Mr P’s car had a blown head gasket in April 2015 which was repaired ... (3 pages)View decision -
Decision Reference DRN-4676264
13 Mar 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4676264 The complaint Mrs H complains NewDay Ltd trading as John Lewis Credit Card gave her a low credit limit. What happened Mrs H held a John Lewis credit card with another provider, NewDay then took over the brand. Mrs H applied for a credit card with NewDay and was given a £1,000 c... (3 pages)View decision -
Decision Reference DRN-3895586
1 Feb 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3895586 The complaint Mr S says NewDay Ltd irresponsibly lent to him. What happened This complaint is about two credit card accounts NewDay Ltd provided. The Marbles account was opened in July 2018. Mr S was given an initial credit limit of £1,200. This limit was increased four times u... (3 pages)View decision -
Decision Reference DRN-4289051
16 Jan 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4289051 The complaint Mrs S complains that the layout of her statement in relation to a credit card held with NewDay Ltd trading as John Lewis Partnership Credit (“NewDay”) is misleading. What happened Mrs S is unhappy about the layout of her credit card statement. She says that the s... (2 pages)View decision -
Decision Reference DRN-3207430
31 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3207430 The complaint Mr B is unhappy that NewDay Ltd provided new and further credit to him at time when the provision of such credit wasn’t affordable for him. What happened In March 2015, Mr B applied for a credit account with NewDay. His application was approved, and Mr B was issue... (4 pages)View decision -
Decision Reference DRN-3757746
25 Oct 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3757746 The complaint Mr M has complained that NewDay Ltd trading as Aqua irresponsibly lent to him. What happened Mr M opened a credit card account with NewDay (trading as Aqua) in April 2021. His credit limit was £900. In August 2021 it was increased to £1,200. Mr M is represented by... (2 pages)View decision -
Decision Reference DRN6851850
28 Nov 2017 NewDay Ltd UpheldBanking and creditMr O complains about the way NewDay Ltd trading as Aqua (“NewDay”) dealt with his credit card account after he told them he was in financial difficulties.backgroundOn 12 June 2017 Mr O contacted NewDay and told them he was in financial difficulties. After going th... (2 pages)View decision -
Decision Reference DRN-3084140
29 Oct 2021 NewDay Ltd UpheldBanking and PaymentsDRN-3084140 The complaint Mrs C is unhappy that NewDay Ltd approved her for credit at times when the credit wasn’t affordable for her. Mrs C is also unhappy that NewDay transferred one of her accounts to a debt collection company. What happened Mrs C has a number differently branded NewDay... (5 pages)View decision -
Decision Reference DRN-3801438
14 Dec 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3801438 The complaint Mr B says NewDay Ltd irresponsibly lent to him. What happened This complaint is about two credit cards provided by NewDay Ltd to Mr B. It seems the Aqua account opened in January 2013 with a credit limit of £250. This account had a number of credit increases over ... (4 pages)View decision -
Decision Reference DRN5480659
28 Jan 2016 NewDay Ltd UpheldBanking and creditMrs A says after the amount of trouble and upset NewDay Ltd caused when it lost her monthly credit card payment, she should get more compensation.backgroundIn February 2015 Mrs M’s credit card payment went missing when it was sent to NewDay by her debt management co... (2 pages)View decision
