We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2113 results
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Decision Reference DRN-4086960
26 May 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4086960 The complaint Mr D complains that NewDay Ltd (‘NewDay’) irresponsibly gave him two credit card account facilities that he couldn’t afford. What happened In March 2020, Mr D applied for and was given a credit card account with NewDay with an initial credit limit of £300, under t... (3 pages)View decision -
Decision Reference DRN1180312
20 Dec 2017 NewDay Ltd Not upheldBanking and creditMr H has complained that NewDay Ltd sold his account while he was in a repayment plan.backgroundMr H had a card with NewDay. But he’s explained that because he was unable to work, he couldn’t keep up the repayments. Because of that, he entered into a repayment pl... (1 page)View decision -
Decision Reference DRN7169931
27 Jul 2018 NewDay Ltd Not upheldBanking and creditMr W complains NewDay Ltd has treated him unfairly by applying a default marker on his credit file after he says he did everything that was expected of him to settle the outstanding account. backgroundAs Mr W was experiencing some financial difficulties he approach... (3 pages)View decision -
Decision Reference DRN9473510
5 Aug 2016 NewDay Ltd UpheldBanking and creditMr P complains that NewDay Limited won’t refund to him the money that he paid for some car repairs. His complaint is made against NewDay under section 75 of the Consumer Credit Act 1974. background Mr P’s car had a blown head gasket in April 2015 which was repaired ... (3 pages)View decision -
Decision Reference DRN-3895586
1 Feb 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3895586 The complaint Mr S says NewDay Ltd irresponsibly lent to him. What happened This complaint is about two credit card accounts NewDay Ltd provided. The Marbles account was opened in July 2018. Mr S was given an initial credit limit of £1,200. This limit was increased four times u... (3 pages)View decision -
Decision Reference DRN-2800414
17 May 2021 NewDay Ltd UpheldBanking and PaymentsDRN-2800414 The complaint Ms K complains that NewDay Ltd lent irresponsibly when it approved two credit cards and increased her credit limit. What happened Ms K applied for a credit card (card 1) with NewDay in October 2016 and was given a £500 credit limit. In Ms K’s application, she told... (3 pages)View decision -
Decision Reference DRN-4324154
5 Jan 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4324154 The complaint Mr S is unhappy with how NewDay Ltd (NewDay) handled his chargeback claim following a transaction he disputed. Mr S says NewDay didn’t respond to him and failed to provide any advice after the chargeback process was completed. What happened Mr S had solar panels i... (3 pages)View decision -
Decision Reference DRN-3757746
25 Oct 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3757746 The complaint Mr M has complained that NewDay Ltd trading as Aqua irresponsibly lent to him. What happened Mr M opened a credit card account with NewDay (trading as Aqua) in April 2021. His credit limit was £900. In August 2021 it was increased to £1,200. Mr M is represented by... (2 pages)View decision -
Decision Reference DRN-4289051
16 Jan 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4289051 The complaint Mrs S complains that the layout of her statement in relation to a credit card held with NewDay Ltd trading as John Lewis Partnership Credit (“NewDay”) is misleading. What happened Mrs S is unhappy about the layout of her credit card statement. She says that the s... (2 pages)View decision -
Decision Reference DRN-2324110
7 Nov 2020 NewDay Ltd UpheldBanking and PaymentsDRN-2324110 The complaint Miss R complains that lending made to her by NewDay Ltd was irresponsible. What happened Miss R had three credit cards with NewDay. She wanted us to look at all the lending that NewDay had made to her. Miss R applied for the first card in September 2017, a card ca... (4 pages)View decision
