We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2101 results
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Decision Reference DRN-3930629
27 Jan 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-3930629 The complaint Mr C complains that NewDay Ltd irresponsibly gave him a credit card account that he couldn’t afford. What happened On 23 November 2015, Mr C applied for a credit account with NewDay Ltd. The credit was approved with an initial credit limit of £450. There were thre... (2 pages)View decision -
Decision Reference DRN4712271
21 Sep 2018 NewDay Ltd Not upheldBanking and creditMr W complains about the service he’s received from NewDay Ltd in relation to his credit account.backgroundMr W says during a phone call with NewDay on 23 December 2017 it was agreed that if he made a payment of £2,500 towards the outstanding balance of £2,700 on hi... (2 pages)View decision -
Decision Reference DRN0469115
22 Aug 2016 NewDay Ltd UpheldBanking and creditMiss P complains NewDay Ltd (“NewDay”) won’t honour a claim she made under s.75 Consumer Credit Act 1974.backgroundMiss P and her nephew booked a hotel room for a week at the end of December 2015, covering the New Year period, at a cost of around £300. The booki... (2 pages)View decision -
Decision Reference DRN3782972
17 Apr 2014 NewDay Ltd Not upheldBanking and creditMrs F complains that NewDay Ltd (formerly Progressive Credit) increased the interest rate on her credit card without telling her. She’s also unhappy at the way NewDay handled her concerns.our initial conclusionsOur adjudicator wasn’t satisfied NewDay had given proper notice of the... (2 pages)View decision -
Decision Reference DRN2960091
19 May 2017 NewDay Ltd UpheldBanking and creditMrs W’s son complains on her behalf, that NewDay Ltd didn’t allocate a payment to her store card account properly.backgroundMrs W made a payment into her store card account on 2 November 2016. NewDay didn’t allocate the payment to her account and wrote to her sev... (2 pages)View decision -
Decision Reference DRN-3244263
23 Jan 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3244263 The complaint Mr M complains that NewDay Ltd refused to increase his credit limit and incorrectly told him he hadn’t been a customer for more than six months. What happened Mr M says he applied for an increase to the credit limit on his NewDay credit card account. He says he wa... (2 pages)View decision -
Decision Reference DRN-3337945
30 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3337945 The complaint Mr A complains that NewDay Ltd (trading as Opus) won’t reimburse money he lost when he says he fell victim to a binary options investment scam. What happened Mr A came across a binary options company called Golden Markets online. He contacted them and was promised... (4 pages)View decision -
Decision Reference DRN-4308217
6 Sep 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4308217 The complaint Mrs T, through a representative, says NewDay Ltd, trading as Aqua, irresponsibly lent to her. What happened Mrs T applied for a credit card from NewDay in November 2019. It was approved with a limit of £250. She was then given five credit limit increases as set ou... (3 pages)View decision -
Decision Reference DRN-1812936
24 Jun 2020 NewDay Ltd Not upheldBanking and PaymentsDRN-1812936The complaintMr F complains that NewDay Ltd asked him unnecessary personal questions when he called to activate his new credit card. When he closed the account, NewDay Ltd wouldn't remove all the information they hold about him from its systems. The details of this complain... (2 pages)View decision -
Decision Reference DRN9673087
8 Jul 2016 NewDay Ltd Not upheldBanking and creditMr A says NewDay Ltd was unhelpful when he was trying to track down two refunds. And whilst he was trying to resolve this, it applied charges to his account and reported adverse data to the credit reference agencies. backgroundWhilst Mr A was trying to find out w... (2 pages)View decision
