We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2101 results
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Decision Reference DRN-4366038
12 Dec 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4366038 The complaint Mr M complains that NewDay Ltd (NewDay) declined to increase the limit on his NewDay credit card. He would like the limit increased What happened The details of this complaint are well known to both parties so I won’t repeat them again here, instead I will focus o... (2 pages)View decision -
Decision Reference DRN8547800
20 Oct 2014 NewDay Ltd UpheldPayment protection insurance (PPI)Mr A says NewDay Ltd (“NewDay“) mis-sold him a payment protection insurance (“PPI”) policy.backgroundThis complaint is about a credit card PPI policy taken out in November 2003. The policy was added to Mr A’s credit card account when he applied for the card through the post. Our ad... (2 pages)View decision -
Decision Reference DRN6735982
24 Apr 2015 NewDay Ltd UpheldPayment protection insurance (PPI)Mr G complains about the sale of a payment protection insurance (“PPI”) policy by NewDay Ltd (“NewDay”) when he took out a People’s Bank credit card.backgroundMr G applied for a credit card by post in 1996. At the same time he bought a PPI policy which would’ve paid 1... (3 pages)View decision -
Decision Reference DRN-4516343
15 Jan 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4516343 The complaint Mr G has complained NewDay Ltd, trading as Pulse Credit Card, charged him for transactions he didn’t make. What happened NewDay administers the Pulse credit card. Mr G started getting statements from Pulse about a credit card he supposedly held. He’d never applied... (2 pages)View decision -
Decision Reference DRN8192662
4 Apr 2017 NewDay Ltd Not upheldBanking and creditMr P complains about the service received from NewDay Ltd when he raised a complaint about some disputed transactions.backgroundMr P says that whilst on holiday, he visited a shop which sold electrical items. He says he and his wife were put under a great deal of ... (2 pages)View decision -
Decision Reference DRN-3415872
13 May 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3415872 The complaint Mr P complains that NewDay Ltd trading as Amazon Classic MasterCard was irresponsible in increasing the credit limit of his credit card account. What happened Mr P opened a credit card account with NewDay in July 2019 with a credit limit of £500. In August 2020 hi... (3 pages)View decision -
Decision Reference DRN7228180
9 Jan 2017 NewDay Ltd UpheldBanking and creditMr F complains that NewDay Ltd incorrectly registered a default on his credit file. backgroundSome years ago Mr F fell into financial difficulties and entered into a number of payment plans with lenders including NewDay. In 2013 it defaulted his account and later sol... (2 pages)View decision -
Decision Reference DRN-2214160
14 Dec 2020 NewDay Ltd Not upheldBanking and PaymentsDRN-2214160 The complaint Mr L complains that NewDay Ltd won’t refund several disputed card transactions. What happened Mr L is disputing seven card payments to a club he visited whilst on holiday in Ukraine between 5 and 22 November 2019, totalling just under £1,500. Mr L says he was on h... (3 pages)View decision -
Decision Reference DRN-3425293
29 Sep 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3425293 The complaint Miss O says NewDay Ltd trading as Marbles Card irresponsibly lent to her. What happened Miss O’s complaint is about a credit card account provided by NewDay. The account was opened in December 2015. Miss O was given an initial credit limit of £450. This limit was ... (3 pages)View decision -
Decision Reference DRN1880094
14 Apr 2020 NewDay Ltd UpheldBanking and creditMr S complains that NewDay Ltd (“NewDay”) have recorded a default on his credit file instead of a partial settlement.backgroundMr S fell into difficulties repaying the debt on a credit card provided to him by NewDay. They defaulted his account and reported the default to his credit file in... (3 pages)View decision
