We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2101 results
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Decision Reference DRN9536014
11 Jun 2015 NewDay Ltd UpheldBanking and creditMr H complains that NewDay Ltd wrongly applied late payment and interest charges to his store card account. He wants the account to be reworked with these charges removed, and the outstanding balance adjusted accordingly.backgroundMr H opened the store card account in ... (3 pages)View decision -
Decision Reference DRN7025659
9 Jul 2014 NewDay Ltd UpheldPayment protection insurance (PPI)This complaint concerns the sale of a regular premium payment protection insurance (PPI) policy. Mr U complains that he was mis-sold the insurance by NewDay Ltd (previously trading as Progressive Credit Limited) (‘NewDay’).backgroundMr U purchased the insurance in connection with a cred... (3 pages)View decision -
Decision Reference DRN-5104098
14 Nov 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-5104098 The complaint Miss H complains that NewDay Ltd trading as Aqua recorded missed payments on her credit file whilst she was on a payment holiday. What happened Miss H holds a credit card account with NewDay. On 10 January 2024 Miss H contacted NewDay and advised them that she ... (3 pages)View decision -
Decision Reference DRN-2140418
2 Jun 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-2140418 The complaint Mr C’s unhappy that NewDay Ltd unexpectedly blocked his card payments to a merchant that he’d paid numerous times before. What happened The parties are aware of the background to this complaint. So, I won’t set it out in detail here. But, in summary, Mr C attempte... (3 pages)View decision -
Decision Reference DRN-3735216
11 Nov 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3735216 The complaint Mrs K complains that NewDay Ltd incorrectly added a marker about her at CIFAS, the national fraud database, causing her financial difficulties and distress. What happened Mrs K explains that her accounts with other financial businesses were closed within a short s... (3 pages)View decision -
Decision Reference DRN-3437734
19 Apr 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3437734 The complaint Ms S is unhappy that NewDay Ltd is holding her liable for debts she says were taken out in her name without her consent. What happened Between December 2016 and October 2018, five credit card accounts were opened with NewDay in various versions of Ms S’s name usin... (6 pages)View decision -
Decision Reference DRN4875893
18 Dec 2015 NewDay Ltd UpheldPayment protection insurance (PPI)Mr G complains that he was mis-sold payment protection insurance (“PPI”) with his credit card. The policy was sold to him by People’s Bank, however NewDay Ltd now have responsibility for this complaint. backgroundMr G applied for a credit card by completing a postal ap... (2 pages)View decision -
Decision Reference DRN-3575951
4 Jul 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3575951 The complaint Mr L has complained that NewDay Ltd have given him credit limit increases without checking whether they were affordable and have not taken into account his financial difficulties after he told them. What happened Mr L is self-employed. He held two accounts with Ne... (5 pages)View decision -
Decision Reference DRN-3684497
12 Dec 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3684497 The complaint Mr T complains that NewDay Limited, trading as Aqua, won’t refund to him the amount that he was charged for a suit. What happened Mr T used his NewDay credit card to pay for a suit when he was overseas in October 2020. He says that the cost of the suit was 5,636 c... (3 pages)View decision -
Decision Reference DRN6913476
31 Jul 2018 NewDay Ltd Not upheldBanking and creditMr J is unhappy that NewDay Ltd trading as Marbles won’t write off his outstanding debt on his credit card account taken out in December 2016. Whilst experiencing financial difficulties, he submitted a Debt and Mental Health Evidence Form to them explaining that he was ... (3 pages)View decision
