We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2101 results
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Decision Reference DRN-4406385
20 Oct 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4406385 The complaint Mr G is unhappy with the way NewDay Ltd treated him in relation to a chargeback dispute and concerns of fraud. What happened In April 2021, Mr G opened an account with a gambling website. Once Mr G uploaded funds to the account, he was given access to a range of d... (4 pages)View decision -
Decision Reference DRN-4974386
11 Sep 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4974386 The complaint Ms K complains that NewDay Ltd lent to her irresponsibly when it approved her credit card and later increased the credit limit. What happened Ms K applied for a credit card with NewDay in May 2021.NewDay approved the application and gave Ms K a credit card with... (3 pages)View decision -
Decision Reference DRN-3872764
28 Mar 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3872764 The complaint Miss F is unhappy how NewDay Ltd trading as Marbles (NewDay) handled her request for help to recover money following the cancellation of airline flights. What happened In February 2021 Miss F booked some flights, scheduled for mid-September 2021. She booked them t... (3 pages)View decision -
Decision Reference DRN8446573
13 Mar 2018 NewDay Ltd UpheldBanking and creditMr M complains NewDay Ltd failed to close his account properly resulting in transactions still being applied to his account. He doesn’t feel the compensation offered by NewDay Ltd reflects the inconvenience he has experienced.backgroundMr M had a credit card with NewD... (2 pages)View decision -
Decision Reference DRN-5129409
6 Nov 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5129409 The complaint Miss H complains that NewDay Ltd (NewDay) lent to her irresponsibly. What happened Over a period, Miss H had two credit cards issued by NewDay and the limits were increased as shown: Aqua card: Limit increase No. Date Limit December 2017 – new card £900 1 May ... (5 pages)View decision -
Decision Reference DRN-4582568
19 Mar 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4582568 The complaint Mr A complains about how long NewDay Ltd, trading as Opus, took to unblock his credit card account after he made an overpayment. What happened On 5 September 2023, Mr A made a £6,507.50 balance transfer payment from a credit card with another bank to his NewDay cr... (2 pages)View decision -
Decision Reference DRN4442384
12 Jul 2019 NewDay Ltd UpheldBanking and creditMiss A complains that NewDay Ltd acted irresponsibly in giving her a credit card and then frequently increasing its limit.backgroundI issued my provisional decision on this case on 13 May 2019. A copy of it is attached and it forms part of my final decision. The full background to the comp... (5 pages)View decision -
Decision Reference DRN-4504992
9 Dec 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4504992 The complaint Mr D complains about NewDay Ltd making several service errors and unfairly applying a marker to Credit Reference Agencies (CRA’s) when he complained. What happened I issued my provisional decision on 14 November 2023, and this is what I said: I’ve considered the r... (4 pages)View decision -
Decision Reference DRN-4780617
3 May 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4780617 The complaint Miss H complains that NewDay Ltd have acted irresponsibly by issuing her with a credit card and increasing her limit several times. What happened Miss H has a NewDay credit card and is struggling to make the minimum payment. Her minimum payment is less than the in... (5 pages)View decision -
Decision Reference DRN-3807433
21 Nov 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3807433 The complaint Mrs D says NewDay Ltd, trading as Aqua, irresponsibly lent to her. What happened Mrs D applied for a card in July 2018. She was approved and given a £300 limit. Her credit limit was never increased. Mrs D says NewDay should never have given her this unaffordable c... (2 pages)View decision
