We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 114 results
-
Decision Reference DRN7147131
19 Apr 2018 The Royal Bank of Scotland Plc UpheldPayment protection insurance (PPI)Mr H complained that The Royal Bank of Scotland Plc (RBS) mis-sold him a payment protection insurance (PPI) policy alongside a credit card.backgroundMr H applied for a credit card with RBS and at the same time he took out a PPI policy. He later complained to RBS tha... (8 pages)View decision -
Decision Reference DRN0364811
28 Aug 2014 National Westminster Bank Plc Not upheldBanking and creditMrs G is the executor of the estate of her late mother (who I’ll refer to as “Mrs H”). She complains that National Westminster Bank Plc (NatWest) lent money irresponsibly to Mrs H.background Mrs G complains about the way in which the bank allowed Mrs H’s accounts to be conducted. Sh... (3 pages)View decision -
Decision Reference DRN8472037
6 Mar 2014 Capital One (Europe) plc Not upheldPayment protection insurance (PPI)In May 2009 Mr Q purchased by way of internet application a regular premium Payment Protection Insurance (PPI) policy along with a credit card from Capital One (Europe) Plc, hereafter “Capital One”. Mr Q considers that Capital One have acted unfairly with regard to the sale of the PPI ... (4 pages)View decision -
Decision Reference DRN2833220
10 Sep 2021 Suffolk Life Pensions Limited UpheldInvestment and pensionsMr W and Ms H have complained about issues that arose when refurbishment works were undertaken to the commercial property held in their SIPPs (self invested personal pensions) with Suffolk Life Pensions Limited. background I’ve considered this complaint before. I issued a provisional decis... (14 pages)View decision
Previous
12 of 12
