We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 88 results
-
Decision Reference DRN6552243
9 Jan 2014 AXA Insurance UK Plc UpheldInsurance (excluding PPI)Mr and Mrs L have complained about the handling of their medical expenses claim under their travel insurance policy with AXA Insurance UK Plc, saying it caused Mrs L an exceptional amount of distress and suffering. our initial conclusionsThe adjudicator considered that AXA Insurance... (2 pages)View decision -
Decision Reference DRN1108156
11 Dec 2019 AXA Insurance UK Plc Not upheldInsurance (excluding PPI)Mrs A complains about the way in which AXA Insurance UK Plc (“AXA”) dealt with a travel insurance claim. My references to AXA include its assistance agents.backgroundMrs A and her husband Mr A had travel insurance linked to a bank account. The insurer is AXA. While on holiday Mr A fell ver... (3 pages)View decision -
Decision Reference DRN-2044784
9 Sep 2020 AXA Insurance UK Plc Not upheldInsuranceDRN-2044784The complaintMs M and Mr T complain that AXA Insurance UK Plc acted unfairly and unreasonably when dealing with Ms M’s claim under a travel insurance policy. They want more compensation. What happenedMs M and Mr T had a travel insurance policy with AXA. They went on holiday, and... (3 pages)View decision -
Decision Reference DRN0701516
11 Apr 2014 AXA Insurance UK Plc UpheldInsurance (excluding PPI)Mr L’s complaint is about AXA Insurance UK Plc’s rejection of his claim for medical expenses which he made under a travel insurance policy. backgroundMr L had private medical treatment part way through a six week trip abroad. He made a claim to AXA for reimbursement of the cost of the ... (2 pages)View decision -
Decision Reference DRN0197078
13 Feb 2018 AXA Insurance UK Plc UpheldInsurance (excluding PPI)Mr C is unhappy that his travel insurance claim for medical expenses was declined by AXAInsurance UK Plc (“AXA”) .background Mr C was in France when his left knee went from under him. He was in severe pain and had knee replacement surgery in France. He made a claim under... (6 pages)View decision -
Decision Reference DRN-1972140
3 Sep 2020 AXA Insurance UK Plc UpheldInsuranceDRN-1972140The complaintMr and Mrs B complain that AXA Insurance UK Plc acted unfairly and unreasonably when arranging the upgrade of Mr B’s flight when Mrs B was repatriated home. They want compensation. What happenedMr and Mrs B had a travel insurance policy with AXA. Mrs B became unwell... (3 pages)View decision -
Decision Reference DRN0610412
17 Jun 2016 AXA PPP Healthcare Limited Not upheldInsurance (excluding PPI)Mr K complains about AXA PPP Healthcare Limited’s refusal to cover the cost of repatriating his daughter to the UK under a private medical insurance policy. backgroundThe policy provides some overseas assistance, and this includes emergency repatriation to the UK if medi... (2 pages)View decision -
Decision Reference DRN6137952
30 Sep 2013 AXA Insurance UK Plc Not upheldInsurance (excluding PPI)Mr and Mrs J complain about AXA Insurance UK Plc’s handling of a repatriation claim they made under their travel insurance policy after Mrs J suffered a serious leg injury abroad. background Mr and Mrs J were on holiday in Europe. Unfortunately, Mrs J suffered a serious injury a... (2 pages)View decision -
Decision Reference DRN8581623
3 Jun 2014 AXA Insurance UK Plc UpheldInsurance (excluding PPI)Mrs V has complained about the handling of her travel insurance claim by AXA Insurance UK Plc (“AXA”), saying she was not fit to fly when it decided to terminate the policy; and its failure to settle her bills caused her distress and inconvenience.our initial conclusionsThe adjudi... (2 pages)View decision -
Decision Reference DRN3133536
18 Jun 2015 AXA Insurance UK Plc UpheldInsurance (excluding PPI)Ms W complains that AXA Insurance UK Plc’s offer to pay her £500 for its delay inrepatriating her to the UK under her travel insurance isn’t enough compensation.backgroundWhile abroad Ms W had to be admitted to hospital to be treated for a serious infection in al... (3 pages)View decision
